- Molina Healthcare (NY)
- …Contact Center technology leadership. + 5+ years in a senior management or director-level role overseeing **large-scale, cloud -based UCaaS/CCaaS environments ... the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align… more
- Capgemini (New York, NY)
- Capgemini Invent - Contact Center - Senior Consultant At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our ... by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. **Your Role** + Partner with senior client… more
- OneMain Financial (New York, NY)
- …+ Stay abreast of industry trends and best practices in contact center technology , omnichannel communication, and customer experience. + Build, mentor, and lead a ... innovation, and accountability. **Qualifications:** + Bachelors in business or technology or related field + 8+ years of product...of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools… more
- S&P Global (New York, NY)
- …models. + Create Junction Objects to maintain one-to-many relationships + Maintain Sales Cloud and Service Cloud such as Knowledge, Case Management, and ... meetings to report progress and obstacles. + Work with senior members of the team to identify system needs,...+ Practical knowledge of telephony and CTI systems (eg, Genesys , Cisco, Avaya) + Ability to work independently and… more