- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... necessary. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that… more
- City of New York (New York, NY)
- …task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...unresolved issues, with the ability to report out to senior leaders and legal colleagues in urgent situations that… more
- City of New York (New York, NY)
- …inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management Specialist. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Coinbase (Albany, NY)
- …connection, and alignment. Attendance is expected and fully supported. *Job Description* As a Senior IT Service Desk Engineer, you will play a key ... as a technical escalation point for the Tier 1 Service Desk , your contributions to the ITSM...escalation point* for the Tier 1 Service Desk team, resolving advanced issues efficiently alongside senior… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... USD $85,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/ senior - service - desk -administrator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... in mentoring junior team members and accept mentoring from senior team members. + Other supporting duties as directed....Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more
- City of New York (New York, NY)
- …and KPI reports for the senior management for further analysis using Service Desk Tools - Minimum 2+years of experience with System Administration and ... is a key figure to ensure that the Production Control and IT Service Desk runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on… more