- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate ... user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures.… more
- RKON (Chicago, IL)
- …availability and performance. + Accepts support requests via multiple contact methods ( phone , ticket (email/portal), chat, etc. + Provides Level 1 and 2 support ... for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity. + Updates ticket notes and customer… more
- CTG (Downers Grove, IL)
- …Provide expert-level remote technical support to internal employees and external clients via phone , email, and ticketing systems. + Act as an escalation point for ... hardware, software, and peripheral issues, including desktops, laptops, printers, and mobile devices. + Troubleshoot and resolve network connectivity issues related… more