- Acclaim Technical Services (Mclean, VA)
- …workplace among DC area firms and continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our ... interpersonal, written, and verbal communication skills. + Ability to embrace diverse technical disciplines and excellent customer service skills + Ability to… more
- Nelnet (Richmond, VA)
- …where they live, learn and work. We are seeking a highly motivated and experienced Customer Experience Technical Support Manager to serve as the primary ... with internal stakeholders to empower internal teams and client technical staff .** **Oversee technical aspects...** ** EXPERIENCE :** **Minimum 5+ years of proven experience in technical support, customer … more
- The Hertz Corporation (Richmond, VA)
- …the mobile app - a $1B+ revenue-generating channel that is essential to our customer experience and business performance. This is a high-impact, strategic role ... and at scale. + Collaborate with UX researchers and customer support teams to deeply understand customer ...Experience balancing innovation and delivery in environments with technical debt or legacy dependencies. + Strong analytical skills… more
- Amazon (Arlington, VA)
- …initiatives that span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based on insights from ... emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our...the AWS cloud. Basic Qualifications - 5+ years of technical product or program management experience -… more
- Amazon (Arlington, VA)
- …The CET AI team leads AI and Large Language Model (LLM)-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, ... issue at the first contact and improve our customer and associate experiences. You will navigate technical...and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work… more
- Mass Markets (VA)
- …and customers Preferred (Not Required) + One (1) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... A strong customer service background is necessary to provide world-class customer experience . You will interact with hundreds of customers each week… more
- Amazon (Arlington, VA)
- Description Are you customer obsessed? Does your technical program management start with the customer and work backwards from there? Are you creative, ... AWS Worldwide Public Sector (WWPS) Business. The role involves translating internal customer strategy and requirements into technical and functional designs… more
- Parsons Corporation (Herndon, VA)
- …vehicle choices. + Interact routinely with Operating Group leads, functional managers, technical staff , and customers. **What Required Skills You'll Bring:** + ... got what you're looking for. **Job Description:** Parsons Corporation is seeking a ** Technical Product Manager** with successful experience driving technical … more
- CACI International (Arlington, VA)
- …be able to communicate effectively, both written and verbal with senior management and technical staff - Possess excellent customer service skills. - ... technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk Operation....- Inform management in a timely manner of any customer or technical issues. - Responsible for… more
- Amazon (Arlington, VA)
- …implement plans to avoid and recover from challenges, and ensure your programs meet customer cost, technical and schedule goals. You will work with KGS product, ... drive them to closure in a timely manner. Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly… more