- State of Massachusetts (Boston, MA)
- …zealous advocacy on behalf of our clients. * * *POSITION OVERVIEW* The Helpdesk Supervisor is responsible for overseeing the day-to-day delivery of technology ... is seeking an experienced IT professional to supervise IT Helpdesk staff and ensure service delivery and... operations and supervise, mentor, and provide guidance to helpdesk staff. The Helpdesk Supervisor … more
- State of Massachusetts (Boston, MA)
- …production support mailbox and/or other technical help portals utilizing a customer service approach. * Participate in and learn DOL's Software Development Lifecycle ... Undertake other duties or projects as assigned by their supervisor based on the operational needs of the Agency....and Abilities:_* * A minimum of 1 year of IT/ helpdesk support experience is preferred * General knowledge of… more