- Coinbase (Sacramento, CA)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a team of analytics ... Consumer CX operations, including Core, Social, and Specialty Operations support . This leader will be responsible for delivering the insights, data… more
- Coinbase (Sacramento, CA)
- …and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...to provide the most trusted and value added customer support . Our team is dedicated to eliminating customer pain… more
- Coinbase (Sacramento, CA)
- …individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with ... leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central … more
- NBC Universal (Universal City, CA)
- …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... of Universal Studios Hollywood, leading the presentation of channel and program performance across Universal Destinations and Experiences. Guest Experience Champion… more
- Stantec (Los Angeles, CA)
- …and efficient completion of Cx work and ensure compliance of project contract Cx requirements. - Direct, coordinate, and support the project team to meet the ... Join us and design your place with Stantec. Your Opportunity The Project Manager is directly responsible for the overall successful execution and delivery of the… more
- The Hertz Corporation (Sacramento, CA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- Coinbase (Sacramento, CA)
- …and fully supported. *What you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations * You will be responsible for ... fully-automating Coinbase's customer support with extremely high quality and customer satisfaction (ie...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Meta (Burlingame, CA)
- …counterparts to deliver high quality systems and projects. **Required Skills:** Program Manager Responsibilities: 1. Understand and influence brand marketing ... globe due to the scale of our products.Creative X Program Managers are a team of strategic leaders who...a team of strategic leaders who work closely with CX , Marketing and Product to plan and manage brand… more
- Coinbase (Sacramento, CA)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- US Bank (Los Angeles, CA)
- …we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our ... alignment, and ensuring organizational readiness to implement. Deep expertise in CX methodologies and exceptional communication and visualization skills to drive… more