- The Hertz Corporation (Trenton, NJ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- General Motors (Trenton, NJ)
- **Job Description** **Customer Experience Manager - GM Energy** About GM Energy: GM's energy team was launched in 2021 and is rapidly growing. GM Energy products and ... We are seeking a strategic, data-driven, and customer-obsessed **Customer Experience Manager ** to lead GM Energy's efforts in delivering seamless, insightful, and… more
- Coinbase (Trenton, NJ)
- … support to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a best-in-class offering and ... * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly goals, and driving targeted improvements. *What… more
- Coinbase (Trenton, NJ)
- …CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. ... and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE)...is responsible for defining and building the retail customer support experience. In this role, you will drive a… more
- Coinbase (Trenton, NJ)
- …and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making. * *Experience in CX and Compliance ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...AI can change analytics and build data foundations that support these future needs. Focus on creating data marts… more
- Coinbase (Trenton, NJ)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and… more
- Coinbase (Trenton, NJ)
- …we produce insights which directly move the company's bottom line. Customer Support /Experience is one of the most critical touchpoints in Coinbase's relationship ... with our users - but the best support is the support that doesn't need...impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that… more
- Mondelez International (East Hanover, NJ)
- …It Possible** This is a role in the Commercial E2E Organization that will support the Consumption-based forecast for Confections and own the Post-CDR views for IBP. ... Team in creating a forecast and supporting information (eg Cx bridge) for the demand review process. You will...used in long-term capacity analyses. This role will also support business-wide data collection and reporting needs for the… more
- Coinbase (Trenton, NJ)
- …strategists to focus on execution. * *Strategic Initiatives:* Partner with the Manager , Consumer Content to support high-level strategic department planning, ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating… more
- General Motors (Trenton, NJ)
- …that location three times a week, at minimum.** **The Role** The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data ... You will work cross-functionally with our partners in CCA, CX , IT and other functions to accelerate the adoption...high ROI. Note that this role performs functions of program management but does not sit within a … more