- The Hertz Corporation (Trenton, NJ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- ADP (Roseland, NJ)
- …) Manager - Salesforce / Client Journey Modernization (CJM).** The successful CX Manager is a detective at heart, obsessed with identifying and understanding ... the puzzle pieces of a problem together. The successful CX Manager brings data-driven client perspective, gathered...deeper root cause, ultimately leading to the presentation and support of recommendations for service tools (ie Salesforce) +… more
- Coinbase (Trenton, NJ)
- …CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. ... and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE)...is responsible for defining and building the retail customer support experience. In this role, you will drive a… more
- Oracle (Trenton, NJ)
- …we continue to grow the Marketplace, we are looking for a strategic, execution-focused program manager to help drive the operational and program management ... for customers and Marketplace partners. As the Fusion COE Operations + Program Manager , you will design processes, manage cross-functional communication, and… more
- Coinbase (Trenton, NJ)
- …and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making. * *Experience in CX and Compliance ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...AI can change analytics and build data foundations that support these future needs. Focus on creating data marts… more
- Coinbase (Trenton, NJ)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and… more
- Coinbase (Trenton, NJ)
- … support to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a best-in-class offering and ... * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly goals, and driving targeted improvements. *What… more
- Coinbase (Trenton, NJ)
- …we produce insights which directly move the company's bottom line. Customer Support /Experience is one of the most critical touchpoints in Coinbase's relationship ... with our users - but the best support is the support that doesn't need...impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that… more
- Coinbase (Trenton, NJ)
- …strategists to focus on execution. * *Strategic Initiatives:* Partner with the Manager , Consumer Content to support high-level strategic department planning, ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating… more
- PNC (Englewood, NJ)
- …contribute to the company's success. As a FT Branch & Business Center Assistant Manager within PNC's Bergen Region Retail Banking organization, you will be based in ... security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more