- Stantec (Philadelphia, PA)
- …and efficient completion of Cx work and ensure compliance of project contract Cx requirements. - Direct, coordinate, and support the project team to meet the ... Join us and design your place with Stantec. Your Opportunity The Project Manager is directly responsible for the overall successful execution and delivery of the… more
- The Hertz Corporation (Harrisburg, PA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- Turner & Townsend (Pittsburgh, PA)
- …challenge into opportunity and complexity into success. Our capabilities include program , project, cost, asset and commercial management, controls and performance, ... & Townsend and CBRE work together to provide clients with the premier program , project and cost management offering in markets around the world. **Job Description**… more
- Coinbase (Harrisburg, PA)
- …CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. ... and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE)...is responsible for defining and building the retail customer support experience. In this role, you will drive a… more
- Coinbase (Harrisburg, PA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and… more
- Coinbase (Harrisburg, PA)
- …and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making. * *Experience in CX and Compliance ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...AI can change analytics and build data foundations that support these future needs. Focus on creating data marts… more
- Coinbase (Harrisburg, PA)
- …we produce insights which directly move the company's bottom line. Customer Support /Experience is one of the most critical touchpoints in Coinbase's relationship ... with our users - but the best support is the support that doesn't need...impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that… more
- Coinbase (Harrisburg, PA)
- … support to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a best-in-class offering and ... * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly goals, and driving targeted improvements. *What… more
- Comcast (Philadelphia, PA)
- …focused on Global Reliability IT Service Management (ITSM) process definition and support and will assist in documenting, maintaining, and improving core ITSM ... will work closely with cross-functional teams to ensure process consistency, support governance activities, and contribute to the overall efficiency and… more
- Pfizer (Collegeville, PA)
- …all over the world to touch millions of lives. We are seeking a Senior Manager of User Experience to embed within our Forward Impact Teams (FIT pods), which deliver ... at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions… more