- Coinbase (Harrisburg, PA)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a team of analytics ... Consumer CX operations, including Core, Social, and Specialty Operations support . This leader will be responsible for delivering the insights, data… more
- Coinbase (Harrisburg, PA)
- …and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role in ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...to provide the most trusted and value added customer support . Our team is dedicated to eliminating customer pain… more
- Coinbase (Harrisburg, PA)
- …individual with experience in operations, contract management, and vendor governance to support our growing team. The ideal candidate is a strong communicator with ... leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central … more
- The Hertz Corporation (Harrisburg, PA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- Coinbase (Harrisburg, PA)
- …and fully supported. *What you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations * You will be responsible for ... fully-automating Coinbase's customer support with extremely high quality and customer satisfaction (ie...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Coinbase (Harrisburg, PA)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Harrisburg, PA)
- …and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making. * *Experience in CX and Compliance ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...AI can change analytics and build data foundations that support these future needs. Focus on creating data marts… more
- Coinbase (Harrisburg, PA)
- …staff the highest and most critical company priorities across Coinbase. You will support scalability and reliability efforts to ensure our platform stays ahead of ... compliance teams to design and implement robust, scalable infrastructure strategies * Support and align SRE, DevOps, and Infrastructure teams in building and… more
- SAP (Newtown Square, PA)
- …role at this time** The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. **Who You'll Become** The ... Customer Success Manager (CSM) works directly with customers to guide them...be responsible to: + Successfully complete a 10-month learn-apply program , which includes classroom phases and field phases with… more
- PNC (Erie, PA)
- …an opportunity to contribute to the company's success. As a Business Center Assistant Manager within PNC's retail organization, you will be based in Erie, PA, at the ... security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more