- The Hertz Corporation (Olympia, WA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... forums (eg, weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights… more
- Amazon (Bellevue, WA)
- …Delivery's Customer Experiences team (ADX CX ) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams ... exceptional customer experiences. As you pursue operational excellence in CX , you will also join a community of design..., you will also join a community of design program managers in our broader ADX organization to leverage… more
- Amazon (Seattle, WA)
- …how advertisers engage with consumers via streaming media around the world. As a Senior Manager , Product Management - Tech, Ad CX Optimization, you will lead the ... is redefining the future of video advertising? Prime Video is looking for a Senior Manager , Product Management - Tech to lead our Ad Customer Experience (Ad CX )… more
- Coinbase (Olympia, WA)
- …CSAT and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. ... and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE)...is responsible for defining and building the retail customer support experience. In this role, you will drive a… more
- Coinbase (Olympia, WA)
- …and probability, enabling you to interpret data effectively, validate assumptions, and support data-driven decision-making. * *Experience in CX and Compliance ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...AI can change analytics and build data foundations that support these future needs. Focus on creating data marts… more
- Coinbase (Olympia, WA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and… more
- Oracle (Olympia, WA)
- …we continue to grow the Marketplace, we are looking for a strategic, execution-focused program manager to help drive the operational and program management ... for customers and Marketplace partners. As the Fusion COE Operations + Program Manager , you will design processes, manage cross-functional communication, and… more
- Coinbase (Olympia, WA)
- …we produce insights which directly move the company's bottom line. Customer Support /Experience is one of the most critical touchpoints in Coinbase's relationship ... with our users - but the best support is the support that doesn't need...impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that… more
- Coinbase (Olympia, WA)
- … support to transform the customer experience. We're hiring a Program Manager , Coinbase One, to evolve Priority Support into a best-in-class offering and ... * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly goals, and driving targeted improvements. *What… more
- Amazon (Seattle, WA)
- …Video's Mobile team. As a TPM lead in our team, you will own program management for Mobile experience. You'll innovate on seamless video playback and intuitive ... lead a multi-year product roadmap that advances our innovative CX - Define creative, high-quality experiences that elevate mobile...SDE, and Product teams to create cohesive roadmap and program plans across all mobile platforms - Champion user… more