- TEKsystems (New York, NY)
- …for highest level escalation for around 35 ppl in that office. Technical Support & Escalation : o Serve as the highest point of technical escalation ... Description The client needs a Lead Desktop support tech to support their NYC...expertise. This person will be the highest level of escalation for this office so they need a deep… more
- Stony Brook University (Stony Brook, NY)
- …regarding the University's best practices as it relates to the respective technology. + Support escalation and troubleshooting for the Client Support student ... Lead Technology Support Specialist **Required Qualifications:** **(as evidenced by an...desktop imaging technology (eg, Ghost, Acronis, etc.). Experience with support of conference room/ AV Equipment (SMART boards, projectors,… more
- Airtable (New York, NY)
- …or advanced configuration scenarios. + You understand the mechanics of strong support operations-SLAs, escalation paths, tooling, and team metrics. + You're ... how work gets done. As a Manager of Technical Support , you'll lead a high-performing team responsible for resolving...Guide resolution strategies for complex issues, acting as an escalation point and ensuring clarity and quality in technical… more
- Memorial Sloan-Kettering Cancer Center (New York, NY)
- …those involving clinical systems that impact care delivery and patient safety. + Support escalation of major incidents to clinical, operational, patient safety, ... physician leader to help shape the digital transformation in support of our mission to end cancer for life....structure to provide the highest quality and most efficient support to clinicians. + Understand workflow and technology needs… more
- Microsoft Corporation (New York, NY)
- …of inclusion where everyone can thrive at work and beyond. **Responsibilities** + **Seller Support & Escalation Handling:** Provide Tier 2 advisory support ... AI Advisor** , you will act as a trusted support partner to our sales and solution sales teams...involving AI. Your role is to provide second-line advisory support , helping sellers navigate ethical, regulatory, and compliance considerations… more
- Google (New York, NY)
- …(eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. **Preferred qualifications:** ... and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability Engineers to ensure customer success, and work… more
- Google (New York, NY)
- …and business functions, leading programs in enterprise implementations including technical support , escalation management, consulting, and issue resolution. + ... at Google (https://careers.google.com/benefits/) . **Responsibilities:** + Implement, migrate, and support live AI environments on a public cloud, ensuring adherence… more
- Catholic Health Services (Melville, NY)
- …of training tools. + Supervises the day-to-day work of the Escalation Unit Analysts. + Evaluates the performance and completes performance review/evaluations ... of the Escalation Unit Analysts. + Responsible for training the new...purposes. + Experience with hospital billing and or decision support systems a plus. + Strong knowledge of the… more
- MongoDB (New York, NY)
- …trust MongoDB to build next-generation, AI-powered applications. MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key ... in the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days… more
- Antech Diagnostics (Lake Success, NY)
- …across the Quality Assurance department to investigate escalations from the Customer Support team. + Liaise escalation issues forwarded by Customer ... responsibility of the Quality Assurance Coordinator is to provide superior customer support to our clientele to resolve issues by investigating reoccurring problems… more