- HTC Global Services Inc (Brooklyn, NY)
- …Certifications + Experience: 10-12 years in networking, with 3-4 years in L3-level support or senior escalation roles. + Certifications: + Cisco CCNP Enterprise ... Network Support Lead (L3) We are seeking an experienced...provide advanced technical leadership and serve as the final escalation point for complex network issues. This role involves… more
- HTC Global Services Inc (Brooklyn, NY)
- …+ Experience: 10-12 years in networking, with at least 3-4 years in L3-level support or senior escalation roles. + Preferred Certifications: + Cisco CCNP ... Key Responsibilities + Advanced Troubleshooting & Escalation + Serve as final L3 escalation...during P1/P2 network incidents. + Network Design & Architecture Support + Contribute to High-Level and Low-Level Designs (HLD/LLD)… more
- M&T Bank (Syracuse, NY)
- …being able to work with partners on 'last minute' modifications. Notifies Team Leader when support and escalation is needed. + Assists and provides back up to ... and booking. + Maintains up-to-date knowledge of processes, procedures and escalation guidance related to deliver accurate, timely and complete closing capabilities.… more
- Citigroup (Getzville, NY)
- …the broader Markets strategy for reporting. + Oversight key risk metrics trending and support timely escalation of adverse movements. + Determine and support ... and oversight governance across Markets Operations. It will provide opportunities to support the delivery of the technology and data strategy to ensure complete,… more
- Oracle (Albany, NY)
- …RESPONSIBILITIES: NOC Operations - Fault handling on incident tickets. provide break-fix support and escalation for event remediation, including leading root ... availability and performance . Deliver premier customer service . Provide comprehensive support to our Engineering and other Operational and technical teams These… more
- Oracle (Albany, NY)
- …+ Architect system demands and requirements into technical solutions ** Support & Escalation ** + Provide escalation support for network incidents and ... Management** + Design, configure, and manage firewall infrastructure to support highly available, scalable network environments + Oversee end-to-end lifecycle… more
- Oracle (Albany, NY)
- …Manage technical/vendor relationships, oversee SLAs and contract performance, and coordinate support escalation and lifecycle services. + Lead training, ... partners to ensure that access control systems reliably and efficiently support evolving business growth, regulatory requirements, and risk management obligations.… more
- BlackRock (New York, NY)
- …queues and update knowledge base articles as needed.** **Work closely with the Technical Support Level 3 escalation group to document and resolve more complex ... a variety of other pooled investment vehicles.** **Position Overview** **The Associate - Technical Support Level 2 (TSL2) plays a crucial role as a member of the… more
- Intuit (Albany, NY)
- …tool or system updates and provide structured feedback to project teams. + Provide escalation support for Out of Policy (OOP), BBB, and Executive-level cases, ... Group (GBSG) as a **Tier 2 Senior Service & Support Specialist** **for the** **Intuit Enterprise Suite (IES)** **team.**...take on the most nuanced technical challenges, providing advanced support to both internal teams and customers. You will… more
- Robert Half Technology (White Plains, NY)
- …Provide technical guidance and mentorship to help desk staff and end users. * Windows server support as an escalation point for tier one and tier two support ... and deployment automation. * Troubleshoot and resolve Level 2/3 desktop support issues, including OS, application, and driver-related problems. * Ensure endpoint… more