- Microsoft Corporation (New York, NY)
- …us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases.… more
- Ricoh Americas Corporation (Commack, NY)
- …through metrics, customer feedback, and reporting. **Key Responsibilities** + Provide Tier 3 escalation support for client issues and internal staff. + Deliver ... communication to clients and team members. + Offer remote support independently with strong organizational skills. + Diagnose and...1 Analysts and other ITS groups. + Mentor and support team members to enhance their technical skills. +… more
- Philips (White Plains, NY)
- …Adhere to established training, quality, and safety requirements. + Utilize tools, support , resources, and escalation processes within required time frames to ... resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + Approximately 70% travel across the specified geography is required. The… more
- Marriott (New York, NY)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support . * Ensuring client Technology needs are met * Assist ... key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations,… more
- Momentive Performance Materials Inc. (Waterford, NY)
- …Indicator (KPI) tracking for your shift to define and track execution and support escalation of exceptions. + Ability to clearly communicate objectives & ... including Safe Work Permit proficiency, Air/Water/Waste compliance, RCRA inspections, and support of all regulatory audits. + Leadership of 5S initiatives throughout… more
- Logitech (Albany, NY)
- …internally and externally at trade, channel, customer and online events. + Work with support escalation engineers, partner support channels, and our internal ... intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there… more
- Honeywell (Pittsford, NY)
- …+ Perform testing of Custom Solution products for new OnGuard releases + Triage support cases for resolution or escalation for software solutions developed by ... Custom Solution products for new OnGuard releases + Triage support cases for resolution or escalation for...+ Triage support cases for resolution or escalation for software solutions developed by the Custom Solutions… more
- Google (New York, NY)
- …4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in ... escalation management, executive communications, and making time-critical decisions with...range of escalations, including platform outages, technical issues, creator support requests, high-profile social media complaints and executive concerns.… more
- Cisco (New York, NY)
- …implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and ... solutions. Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act… more
- Verint Systems, Inc. (Albany, NY)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more