- Meta (Albany, NY)
- …engagement. 5. Understand developer experience as well as policies and procedures to build support and escalation paths. 6. Collaborate on and run projects with ... **Summary:** Reality Labs is seeking an operations expert to join the Developer Support Engineering team, responsible for scaled technical developer support . As… more
- Meta (Albany, NY)
- …management. 5. Understand developer experience, as well as policies and procedures to build support and escalation path for developers. 6. Collaborate on and run ... Labs is seeking an operations expert to join the Developer Support Team, responsible for scaled support for non-technical issues. As a Developer Support … more
- Amazon (New York, NY)
- …in order to provide technically accurate solutions to users. * Provide escalation support for customers requiring complex advanced troubleshooting, beyond the ... hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the… more
- NBC Universal (New York, NY)
- …off-hours and weekends as required due to operational restrictions. + Act as support escalation contact for emergencies and troubleshooting as needed. + Engage ... for a talented individual to become a Manager of Production Technology Support in our Production Project Engineering department at 30 Rock. This department… more
- Google (New York, NY)
- …operations (eg, launch or capacity planning, product release management), technical support , escalation management, or IT consulting. Preferred qualifications: + ... and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability Engineers to ensure customer success, and work… more
- Momentive Performance Materials Inc. (Waterford, NY)
- …Indicator (KPI) tracking for your shift to define and track execution and support escalation of exceptions. + Ability to clearly communicate objectives & ... including Safe Work Permit proficiency, Air/Water/Waste compliance, RCRA inspections, and support of all regulatory audits. + Leadership of 5S initiatives throughout… more
- MongoDB (NY)
- …Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC ... technical, post-sale leadership role at a software company in either a Customer Support , Professional Services or DevOps leadership role + At least (4) years of… more
- American Express (New York, NY)
- …and mitigation of risks and issues. + Track cross-program dependencies and support resolution/ escalation processes. + Report risk exposure and mitigations to ... As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,… more
- CompuCom (Albany, NY)
- …and performance of endpoint devices and Azure Virtual Desktop environments. Providing escalation support for incidents related to these technologies will also ... performance and provide insights for continuous improvement. + **Troubleshooting:** Provide escalation support to Level 1/2 support teams in troubleshooting… more
- Cisco (New York, NY)
- …implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and ... solutions. Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act… more