- HTC Global Services Inc (Brooklyn, NY)
- …+ Advanced Telecom Operations & Escalations + Act as the final L3 escalation point for all telecom-related incidents including SIP failures, PRI issues, MPLS/SD-WAN ... years in telecom operations, voice engineering, or unified communications support , with at least 3-4 years in L3 or...with at least 3-4 years in L3 or senior escalation roles. + Preferred Certifications: + Cisco CCNP Collaboration… more
- Hillside Family of Agencies (Fulton, NY)
- Job Summary The Behavioral Support Professional I observes, intervenes, and engages youth who need assistance in order to be maintained safely in their classroom ... crisis situations and utilize effective intervention techniques to prevent occurrence, escalation , and reoccurrence of crises, for individual and groups of students.… more
- Oracle (Albany, NY)
- …+ Participate in operational rotations as either primary or secondary. Provide break-fix support for events and serve as escalation point for remediation; ... Team. Your focus will be on the architecture and support of cutting-edge datacenter network fabrics and systems. You...at the protocol level, coupled with coding skills to support the intensive automation required to operate a production… more
- Oracle (Albany, NY)
- …Participate in operational rotations as either primary or secondary. + Provide break-fix support for events. Serve as the escalation point for event remediation. ... Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination...is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices… more
- Capital One (New York, NY)
- …lead & support audit & regulatory engagements + Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and ... We operate at the forefront of risk management, providing support for novel and developing technologies, as well as...established deadlines, and provide clear and consistent communication to support accuracy and team alignment. In this role, you… more
- Oracle (Albany, NY)
- …+ Participate in operational rotations as either primary or secondary. Provide break-fix support for events and serve as escalation point for remediation; ... organization. Your focus will be on the architecture and support of cutting-edge datacenter network fabrics and systems. You...at the protocol level, coupled with coding skills to support the intensive automation required to operate a production… more
- Momentive Performance Materials Inc. (Niskayuna, NY)
- …clearly communicate processes regarding Standard Operating Procedure (schedules, after hour support , ticket management and assignment, call escalation ). + ... and office locations. Primary areas of responsibility include end user support , providing modern devices to employees, elevating employee experience, ensuring site… more
- M&T Bank (Amherst, NY)
- …to obtain needed. information. + Responsible for customer issue through resolution or escalation and follow-up with the customer once servicing is complete to ensure ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and… more
- Oracle (Albany, NY)
- …+ Participate in operational rotations as either primary or secondary. Provide break-fix support for events and serve as escalation point for remediation; ... Network Development Engineer (NDE) is focused on design and support of network fabric and systems. You will leverage...at the protocol level, coupled with programming skills to support the intensive automation required to operate a production… more
- Twinstate Technologies (Morrisonville, NY)
- …skills to enhance service delivery, strengthen existing operational workflows, support technicians, and elevate our client experience-especially for VIP and ... insight while remaining deeply engaged in the day-to-day management required to support technicians, guide teams, and ensure outstanding client outcomes. This role… more