- TD Bank (New York, NY)
- …prioritization of defects and change requests. + Prior experience with timely escalation of concerns whenever identified **Depth & Scope:** + Provides people ... Develops business specific plans; ensures work and resources are aligned to support objectives + Identifies opportunities for business growth within a specific… more
- NTT America, Inc. (Albany, NY)
- …on client and project needs*_** **Duties and Responsibilities:** **A. Services Sales/Presales support ** + 1st call credibility + Support of sales/presales team ... + Conduct discovery sessions + Support of proposal creation by defining and describing scope...advisor position to influence the client + Assessment of escalation situation + Project escalation management/ leading… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …Summary The IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution of ... IT issues across the organization. This role manages support team performance to maintain high-quality technical assistance, effective service request handling,… more
- M&T Bank (Buffalo, NY)
- …accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- M&T Bank (Buffalo, NY)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and ... reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned.… more
- City of New York (New York, NY)
- …guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees. ... all of them. It's an opportunity to provide meaningful support , quality customer service, and help protect the future...unit is critical, as HRIS is the "Tier 3" escalation group at NYCAPS Central for all NYCAPS system… more
- Wells Fargo (New York, NY)
- …for clients across current portfolios and new transactions, and serve as an escalation point for day-to-day issues with potential client impact + Deliver long-term, ... business solutions that ensure compliance with regulatory and internal standards + Support the Banking Lending COO on key ad-hoc initiatives and strategic projects… more
- Highland Hospital (Rochester, NY)
- …resource + Responds to emergency clinical patient care needs including all codes + De- escalation and service recovery to support patient and staff safety and ... with interdisciplinary partners to achieve optimal patient care and escalation of care when needed + Support staff safety (BBF, Fit for Duty, De- escalation ,… more
- Highland Hospital (Rochester, NY)
- …resource + Responds to emergency clinical patient care needs including all codes + De- escalation and service recovery to support patient and staff safety and ... with interdisciplinary partners to achieve optimal patient care and escalation of care when needed + Support staff safety (BBF, Fit for Duty, De- escalation ,… more
- Wells Fargo (New York, NY)
- …procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for ... for customers through education and demonstration of available digital options to support adoption and customer convenience + Lead the branch while engaging… more