- Excellus BlueCross BlueShield (Albany, NY)
- …landscape and evolving mitigation approaches and techniques. * Acts as a high-level escalation tier for operational support in assigned technical areas. * ... technology standards. * Designs and deploys security solutions to support and ensure alignment with business requirements. * Works...for business continuity. * Ability to provide on-call rotation support . One Mission. One Vision. One IDEA One you.… more
- The Walt Disney Company (New York, NY)
- …enduring stories through live theater, we want to hear from you. **Manager, Application Support and Services** As a member of the Disney Theatrical Group IT Team, ... the Manager, Application Support and Services drives the timely delivery of assigned...the Product Owners + Work as the path of escalation for our Retail Team Product Owner, including but… more
- Cornerstone onDemand (New York, NY)
- **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support ... customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure… more
- Evolent (Albany, NY)
- …Stay for the culture. **What You'll Be Doing:** The **Analyst, Application Support ** is a highly motivated person with excellent communication and interpersonal ... Evolent. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid… more
- City National Bank (New York, NY)
- *SENIOR SALES SUPPORT OFFICER - (TMSSO)* WHAT IS THE OPPORTUNITY? This position provides comprehensive support and backup to the Treasury Management Sales ... and post-sales implementation process within an assigned sales territory. Support includes business development activities, marketing activities, preparing treasury… more
- Santander US (New York, NY)
- Vice President, End User Technology: VIP Support Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in the ... You!** **The Difference You Make** : The **End User Technology VIP Support ** **Specialist** provides high-touch, white-glove technology support to Santander's… more
- GMHC (New York, NY)
- Technical Support Analyst I WFH Flexible * New York, NY (http://maps.google.com/maps?q=New+York+NY+USA+10018) * Information System Job Type Full-time Description ... TheTechnical Support Analyst Iprovides frontline technology support to...+ Experience using service desk ticketing systems for triage, escalation , and resolution of incidents (eg, Zendesk, Fresh service,… more
- Coinbase (Albany, NY)
- …organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support : ... fast, empathetic, secure, and proactive. As Head of Social Support , you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and… more
- Cornerstone onDemand (New York, NY)
- **Job Description:** The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In ... accountability, respect, and innovation, and mentors others across the Global Technical Support team. **In this role you will ** + Provide proactive, high-touch… more
- University of Rochester (Albany, NY)
- …Assists with reporting on agent and team metrics. May provide on-call support . Provides second level server systems administration and email administration triage ... for Windows, Mac, LINUX, and UNIX server issues. Accountable for support documentation of systems, procedures, diagnostic processes and methods to determine root… more