- Cisco (New York, NY)
- …implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and ... * Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act… more
- Lumen (Albany, NY)
- …Engineer is expected to perform as shift lead, including basic managerial duties, escalation support and on-call. Provides mentoring, training, and escalation ... existing solutions, promote creation of new tools, processes, and applications + Directly support , train and mentor tier I and II colleagues + Possess exceptional… more
- Intermountain Health (Albany, NY)
- …to support Clinical Engineering and Facilities teams. + Provide Tier 2 support and escalation for complex technical issues. + Implement and monitor ... CMMS Engineer to lead the configuration, enhancement, and ongoing support of the EQ2 HEMS platform. As a key...reports and dashboards to improve data-driven decision making. + Support training and onboarding for local and regional teams… more
- TD Bank (New York, NY)
- …and report on key risk factors to track effectiveness; provides appropriate decision support and escalation to Risk Management leadership team and/or other ... a subject matter expert while providing guidance, advice, and/or support to other business partners related to non-trading market...a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work… more
- Verint Systems, Inc. (Albany, NY)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more
- Lincoln Financial (Albany, NY)
- …their assigned area(s) of responsibility. * Ensures prompt and effective customer support and escalation to appropriate stakeholders including but not limited ... to Sales and Customer Support . * Provides oversight to assure team members work products and interactions meet defined quality indicators. * Supports attainment and… more
- Verint Systems, Inc. (Albany, NY)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintain high levels of customer satisfaction and ... other internal departments such as Pre-Sales, Channels, Sales Operations and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more
- University of Rochester (Rochester, NY)
- …+ Crisis Specialists respond to CPEP, and/or inpatient psychiatric units to support the de- escalation of patients, by providing patients with emotional ... units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu. The Crisis Specialists round the psychiatric units… more
- American Express (New York, NY)
- …identify, assess, document risks & Controls to mitigate operational risk. Providing escalation support and corrective action plans when noncompliance is ... As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,… more
- Ryder System (Albany, NY)
- …operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective ... Engineering Lead provides engineering, deployment of engineering solutions and support services for both cloud and on-premise network infrastructures. Provide… more