- Cognizant (Albany, NY)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... look forward to reviewing your application! Modern Solutions and Support (MSS) organization is looking for a customer obsessed,...to be able to complete full postmortem of an escalation . This requires engagement with various internal teams to… more
- Motion Recruitment Partners (Getzville, NY)
- …the broader Markets strategy for reporting. * Oversight key risk metrics trending and support timely escalation of adverse movements. * Support Markets ... and best practices. **What You Will Be Doing** * Support the delivery of Risk Metrics strategy and oversight...Service, Culture & People and Risk & Control, and support the delivery of Markets Operations COO goals. **You… more
- Memorial Sloan-Kettering Cancer Center (New York, NY)
- …those involving clinical systems that impact care delivery and patient safety. + Support escalation of major incidents to clinical, operational, patient safety, ... physician leader to help shape the digital transformation in support of our mission to end cancer for life....structure to provide the highest quality and most efficient support to clinicians. + Understand workflow and technology needs… more
- Marriott (New York, NY)
- …Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support . * Ensuring client Technology needs are met * Assist ... key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations,… more
- Momentive Performance Materials Inc. (Waterford, NY)
- …Indicator (KPI) tracking for your shift to define and track execution and support escalation of exceptions. + Ability to clearly communicate objectives & ... including Safe Work Permit proficiency, Air/Water/Waste compliance, RCRA inspections, and support of all regulatory audits. + Leadership of 5S initiatives throughout… more
- Kaleida Health (Buffalo, NY)
- …employees and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely. The HRSC Specialist ... Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related to the following Centers of… more
- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... in the United States. This role specifically follows a weekend support model (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday, with the next two days… more
- Palo Alto Networks (New York, NY)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Oracle (Albany, NY)
- …monitoring, and support models. + Provide executive-level visibility and escalation support for risk, incidents, and compliance matters. + Collaborate ... with regional teams and vendors to ensure standardized implementation, maintenance, and support , as well as continuous improvement. + Implement and manage automated… more
- Publicis Groupe (New York, NY)
- …approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies + Drive and ... the client business, be a lead problem solver to support execution with the internal teams and be accountable...for 12 weeks or more + Monetary assistance and support for Adoption, Surrogacy and Fertility + Monetary assistance… more