- ASM Research, An Accenture Federal Services Company (Albany, NY)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services ... running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for… more
- American Express (New York, NY)
- …As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, ... of our company's payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and… more
- Enhanced Protection Services (New York, NY)
- …obligations and meet its time deadlines with clients. **RESPONSIBILITIES:** + Support Emergency Operation Center by screening test calls and other administrative ... helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution...of tasks and courteous, timely, and effective resolution of support issues + Engage in Level 1 Help Desk… more
- University of Rochester (Rochester, NY)
- …recovery concepts. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams. + ... with HIPAA standards + Respond to all localized Emergency Page Codes. Offer support , equipment and comfort to both patient and interdisciplinary teams as required by… more
- GMHC (New York, NY)
- …processes, and financial documentation to ensure contract deliverables are met. + Support grant implementation and reporting for initiatives such as Ryan White and ... senior leadership discussions. + Perform other duties as assigned to support departmental operations and strategic agency goals. Team Leadership and Communication… more
- TEKsystems (Rochester, NY)
- …enterprise-grade data center environment. This role provides first- and second-level support for systems and service desk operations in a 24/7/365 infrastructure. ... systems, voice and network services, and participate in monitoring and escalation workflows. Key Responsibilities + Technical Troubleshooting (35%) + Diagnose and… more
- Citigroup (New York, NY)
- …oversight to drive consistent and clear QA processes, monitoring, reporting and escalation . + Maintain common QA standards, procedures and governance processes to ... and provide strategic remediation paths for key issues. + Support T&BE QA Director (QAD) in fostering a strong...to drive accountability to deliver on remediation activities. + Support T&BE QA Director (QAD) to define and implement… more
- Cayuse Holdings (Albany, NY)
- …logging all customer interactions for escalated matters. + Mobile telephony and device support . + Video Conference Unit Troubleshooting. + IP Telephony setup and ... support . + Creation of end user accounts and setting...problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team. +… more
- CVS Health (Albany, NY)
- …Finance department along with supporting SOX, SOC, and Audit testing through providing support /evidence to our internal and external audit teams. This position will ... support compliance accountability and identify process enhancements/improvements to prevent...and Controls within Pharmacy Services Finance leveraging notifications and escalation as needed to meet internal and external requirements… more
- Celestica (New York, NY)
- …acts as a vital member of the Program Management team, providing comprehensive support for the operational management of complex customer programs and projects. This ... The core responsibilities of the GCBU Program Manager focus on execution support and operational engagement: + **Account & Program Execution Support **… more