- Oracle (Albany, NY)
- …technical excellence and collaboration. **RESPONSIBILITIES:** **Serve as an expert escalation point by triaging complex customer-reported issues that require ... in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical incidents,...and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for… more
- Oracle (Albany, NY)
- …or specialized escalation point for network events and provides break-fix support for large-scale events. Serves as principle point of contact for driving ... AI Infrastructure - Network Operations team at OCI. We support and operate the RDMA/RoCE network fabrics for OCI's...foundation underneath OCI's AI, GPU and HPC services, and support major tier-0 vendors in the generative AI industry.… more
- Oracle (Albany, NY)
- …break-fix support for events following runbooks. Serve as the escalation point for event remediation. Participate post-event root cause analysis. + Frequently ... Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination...is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …the delivery of a high-quality service to end users, and to ensures Service Support and Service Delivery processes are in place to meet business needs. This position ... is an engineering role and requires that you establish, support , and expand M365 offerings within the Unified Communication Service Delivery team and achieve those… more
- M&T Bank (Buffalo, NY)
- …management of expenses, customer service and experience, and risk mitigation. Support bank activities by providing services related to lending operations for ... **Primary Department Responsibilities:** You'll receive on-the-job training to provide the support to our internal partners and bank customers. You'll partner with… more
- MUFG (New York, NY)
- …Teams Calling Engineer, VP will be responsible for the engineering and support of the MUFG Teams Calling Voice environment, leading the performance management ... high energy environment, and the ability to work with escalation points while managing various vendors. In addition, this...In addition, this role will be responsible for the support and maintenance of the firm's Voice systems and… more
- Citigroup (Queens, NY)
- …proactive management of the risk and control environment. **Responsibilities** : + Support development of standardized risk and controls reporting to ensure sound, ... the risk and control environment through comprehensive reporting and analysis. + Support identification of potential areas of vulnerability to key stakeholders to… more
- City of New York (New York, NY)
- …Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates ... and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility… more
- East House Corporation (Rochester, NY)
- …on their journey to recovery. We provide comprehensive services, including residential support , counseling, peer support and community outreach to empower ... Their role ensures successful linkage to Enhanced Services, which provide vital support in areas such as housing, food and nutrition, transportation, and long-term… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk/Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... Desk Unit is part of a central services and support group within the Technology Division at MOCS. The...members where needed and being a reliable resource and escalation point as part of Service Desk ticket management… more