- Compass Group, North America (New York, NY)
- …phone communications and distributing to the assigned contact. + Provides problem escalation support and issue resolution. Follows-up on service challenges and ... that require tech services for their events. + Follows SOPs for audio-visual support , as provided by the AV Manager and Director of Technology and Operations.… more
- Iron Mountain (Albany, NY)
- …program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures. + Supports and promotes Iron ... Mountain core values. **Knowledge, skills & education:** + Requires 10 plus years of proven project management experience in a matrix environment. + Bachelor's degree in Management or related field preferred or equivalent work experience. + PMP Certification.… more
- Penguin Random House (New York, NY)
- …Teams. + Assists with Client Systems Design Team projects and provides escalation support as needed. + Maintains documentation, team knowledge transfer ... sessions, and peer-review of designs. **Please apply if you meet the following qualifications:** + A minimum of three years' experience in a hybrid global Microsoft enterprise + Proficient with Azure and M365 services including Azure OpenAI, AI & ML Studios,… more
- Univision Communications, Inc (New York, NY)
- …Sales, Finance and Traffic needs and foster that understanding in the Workplace Support Analysts. + Provide a central escalation point for National Sales, ... Technology department at TelevisaUnivision is looking for a Desktop Support Manager to join our team! The Desktop ...Support Manager to join our team! The Desktop Support Manager will oversee the outsourced Desktop Support… more
- Scotiabank (New York, NY)
- …Framework (ORMF). + Challenge US new products and services risk assessments. + Provide support for the timely escalation of review findings and reporting on ... to ensure effective risk management across all business units and corporate and support functions. + The incumbent will be responsible for oversight of RCSA… more
- Scotiabank (New York, NY)
- …defense responsibilities for the US operations (starting with Corporate Functions). + Provide support for the timely escalation of review findings and reporting ... of reporting to senior management, committees on Operational and Data Risks. + Support the team in executing ORM activities such as New Initiatives assessment, KRIs,… more
- Justworks (New York, NY)
- …tickets pertaining to system maintenance and improvement + Serve as a point of escalation and support for Salesforce and its integrated tools + Ensure system ... Salesforce Automation using Apex and Lightning framework, and other technologies that support business requirements and drive key business decisions + Own technical… more
- Weill Cornell Medical College (New York, NY)
- …best practice guidelines. + Participates in virtual monitoring, subsequent reporting, and escalation to support services while providing additional support ... to these functions to ensure patient needs are met. + Participates in training and onboarding activities along with any relevant or ongoing process improvement initiatives, professional development, peer development, peer reviews, and performs other assigned… more
- Graham Windham (Bronx, NY)
- …Behavioral Therapy (TFCBT). + Respond to student and family crises and provide de- escalation and support + Proactively work with school staff and faculty ... therapy. + Provide push-ins and collaborative work with teachers, school-based support staff, students and families + Provide evidenced based treatment including… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Center Analyst will be a member of...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more