- KeyBank (Albany, NY)
- …Quickly assess the scope and impact of incidents and determine the appropriate support teams and escalation paths. + Guide troubleshooting efforts across ... critical application recovery documentation for accuracy and usability. + Support continuous improvement initiatives to enhance incident detection, response, and… more
- Under Armour, Inc. (Albany, NY)
- …issue detection and system health insights. Provide subject matter expertise and L3/L4 escalation support for global store systems or questions related to ... to Under Armour continued business growth. **Your Impact** + Lead design, build, and support of our Global Point of Service systems integrations to our Product and… more
- TEKsystems (New York, NY)
- …issues, taking ownership of problem management activities * Provide Tier 3 escalation support for escalated macOS-related incidents and troubleshooting * Address ... * Provide mentorship and technical guidance to junior engineers and IT support teams. * Monitor system performance, create documentation, and generate reports on… more
- Lumen (Albany, NY)
- …with a strong focus for quality and customer care.A cents a' not *Providing escalation support for lower level techs *Respond to more complex maintenance and ... assigned) to maintain service level objectives. * Provide technical support for internal and external teams. * Identify and...departmental processes. * Participate in UATs as assigned. * Support special projects as assigned. * Perform other duties… more
- Amazon (New York, NY)
- …including RFP responses and client presentations. 10. Troubleshoot complex technical issues and provide escalation support as needed. A day in the life A day in ... leadership throughout the project lifecycle, from pre-sales to implementation and support . 4. Develop and maintain relationships with key stakeholders, including… more
- NBC Universal (New York, NY)
- …during 2025. The Manager, Ad Experience Reporting, is responsible for day-to-day escalation and support for digital client reporting deliverables and the ... to work with their direct supervisor to implement process enhancements to best support the business. Responsibilities: + Serve as the primary point of escalation… more
- Unity House (Troy, NY)
- …and adjust treatment plans as clinically indicated. + Provide crisis intervention and de- escalation support when needed. + Educate clients and families on mental ... and culturally responsive care, and collaborate with a multidisciplinary team to support client wellness. Salary posted for fully licensed applicants. Limited Permit… more
- Compass Group, North America (New York, NY)
- …phone communications and distributing to the assigned contact. + Provides problem escalation support and issue resolution. Follows-up on service challenges and ... that require tech services for their events. + Follows SOPs for audio-visual support , as provided by the AV Manager and Director of Technology and Operations.… more
- Philips (Albany, NY)
- …Adhere to established training, quality, and safety requirements. + Utilize tools, support , resources, and escalation processes within required time frames to ... resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). + Travel across the specified geography is required. The average driving… more
- Stony Brook University (Stony Brook, NY)
- …for improving the computing experience of the department. * Act as an escalation and troubleshooting support person for the Customer Engagement and ... Technology Support Specialist **Required Qualifications:** (as evidenced by an...with basic networking and how it relates to desktop support (ie TCPIP, Firewalls, command-line functions). **Preferred Qualifications:** Experience… more