- Albany Medical Center (Albany, NY)
- …to achieve best negotiation outcomes. + Develops timely, efficient payer issues escalation processes in support of revenue cycle and/or clinical operations ... to key stakeholders and senior organizational leadership to influence and support AMHS's continued evolution of its payer contracting strategies. The Director… more
- University of Rochester (Rochester, NY)
- …user support procedures, and asset records. + Serves as a Tier 2 escalation point for complex support cases; assists team members and customers with urgent ... key technical resource for the Customer Technology team, delivering Tier 1-2 support and solutions across hardware, software, and systems. Provides frontline and… more
- Binghamton University (Binghamton, NY)
- …adjustments, acting as the liaison to the Universities dining services. + Provide support and assistance with customer escalation . + Manage multiple tasks ... Assist with the management and maintenance of departmental e-commerce storefronts, providing support and training to departments. + Assist with the management of… more
- TD Bank (New York, NY)
- …Job Description Provides a broad range of systems / application support , research and analysis, administration, performance availability monitoring and management ... Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate +… more
- Philips (Latham, NY)
- …knowledge and escalation handling. **Your role:** + Deliver expert-level technical support to internal teams and B2B customers by identifying root causes and ... **Product Support Specialist** Join a collaborative, high-impact technical ...resolutions through cross-functional collaboration. + Act as a key escalation point, managing issues from initial assessment through resolution… more
- Bank of America (New York, NY)
- Global Markets, Business Support Manager New York, New York **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives ... regulatory and strategic change initiatives from inception to implementation. + Support the Business Planning process through coordinating the submissions, reviews… more
- Sprinklr (NY)
- …**Platinum Support Account Manager** also acts as an internal escalation point, collaborating with Sales, Customer Success & Services to resolve issues. ... is required for this role.** Working on the **Platinum Support Team** the ** Support Account Manager** is...The **PSAM** also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring… more
- Stony Brook University (Stony Brook, NY)
- …respected by other staff and who models crisis prevention and crisis de- escalation values and techniques in their day-to-day work. The Crisis Prevention Facilitator ... patients in crisis. + Intervene with patients in distress using verbal de- escalation , and, if necessary, use physical interventions when the situation requires that… more
- YAI (Suffolk County, NY)
- …u nderstanding of behavior as communication and employing person-centered thinking to support positive interactions and prevent further escalation . + Trains ... following tasks: + Performs all duties of a Direct Support Professional (DSP 1 - 3) as indicated in...and changes to levels of supervision for persons we support are regularly communicated to all staff and appropriately… more
- KeyBank (Albany, NY)
- …**Job Functions and Competency Overview:** Responsible for providing ATM technical support for branches and vendors. Position focus is on technical/functional phone ... support to our internal Key Employees, contractors and vendors....manner. + Capture large scale customer group impact problem escalation opportunities in a timely manner + Promptly notify… more
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