- Lowe's (Mooresville, NC)
- …for Lowes.com lead form changes, and updates in the Lead App/ Scheduler. + Support resolution of inquiries, escalation and issues relating to SF&I from stores ... all ZIP and Store coverage to ensure appropriate ZIP code coverage. + Support accounting in resolving questions on month end reconciliation of payables, payments,… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Center Analyst will be a member of...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- Wells Fargo (Charlotte, NC)
- …such as adherence monitoring, controls, metrics, reporting, key performance indicators, and escalation . You will also support the sustainment of this dynamic ... completion of programs to achieve business goals, including timely identification, escalation , and remediation of risks and issues that impact program execution… more
- Brink's (Raleigh, NC)
- …working across functions and teams . Serve as a product consultant and point of escalation for Product Line support issues . Share knowledge and best practices ... employees. We have a challenging opportunity for a Product Support Manager - CIT. Job Summary: The Product Support Manager - CIT is responsible for support … more
- Kyndryl (Research Triangle Park, NC)
- …project planning **Employee and Team Enablement** + Payroll Queries & Issue Resolution: Support HR Services for L2 escalation & query resolution + Communication ... payroll with HR & finance + Global Projects Implementation: Support and drive to implement global payroll systems projects...a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into… more
- Regions Bank (Charlotte, NC)
- …Indicators (KPI's) to evaluate performance against desired state + Serves as an escalation point to support risk assessments with cross-functional teams to ... TODD Business Unit. + Provides regulatory exam and audit support for TODD BU partners. + Provides project management...range of complex problems and consistently provide solutions in support of the TODD BU. **Knowledge and Skills** +… more
- Insight Global (Charlotte, NC)
- …completeness, accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support . Subject matter experts with the ... Job Description Support Spectrum Enterprise sales professionals by configuring, processing,...end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and… more
- Chiesi (Cary, NC)
- …(OLAs). + Service Desk Operations: Understanding of Tier 1 to Tier 3 support models, ticket lifecycle, prioritization schemes, escalation paths, and first-call ... and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care). We are proud...and vendor compliance. + Act as a point of escalation for ICT service issues and ensure root cause… more
- Medtronic (Charlotte, NC)
- …engineering field support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted. This activity may include ... in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, we value… more
- Celonis (Raleigh, NC)
- …processes - and for that, we need you to join us. **The Team:** Celonis Support Services team operates a 3-Level Support model, which includes a dedicated ... highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar...the business. You will also be their point of escalation and ensure a regular cadence of meetings with… more