- Citigroup (San Antonio, TX)
- …focus on delivering operational solutions for our clients. Providing first level support and escalation to licensed and non-licensed associates, internal ... The Wealth Service Escalation Specialist is considered a subject matter expert...**Job Family Group:** Consumer Sales **Job Family:** Consumer Sales Support **Time Type:** Full time **Primary Location:** San Antonio… more
- MongoDB (Austin, TX)
- … trends to contribute to continuous process improvements + Lead or support initiatives that evolve escalation and incident management practices **What ... Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Escalation Manager is a critical role within Technical Services. As a member… more
- GE Vernova (TX)
- …and action planning. + Translate customer feedback into improvements across Product, Support , and Services teams. + **Customer Escalation & Health Reporting** ... Vernova's Grid Software business is seeking a dynamic and experienced Global Client Escalation and Experience Leader to lead the global escalation management… more
- Confluent (Austin, TX)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... **What You Will Bring:** + 2+ years of experience in Escalation Management, Product Support , Incident Response, or other customer-facing roles. + Strong written… more
- Fujitsu (Richardson, TX)
- …and other related documents. + Serve as the highest level of technical support escalation , handling complex issues and providing timely resolutions to customers ... information, please visit https://1finity.com/?utm\_source=li&utm\_medium=soc . Req ID:16265 **Radio Product Support Engineer III** **Job Description:** We are seeking a… more
- Citigroup (Irving, TX)
- …and crisis management principles, including ownership, classification, initial support , escalation /notification, business impact analysis, and resolution ... business stakeholders, and technology partners. + Actively participate in and support regional, global, and Executive Management Team (EMT)/Production Support … more
- COMSO, Inc (San Antonio, TX)
- …3( Escalation ) problem identification, diagnosis and resolution of problems. + Provides support for the escalation and communication of status to agency ... status is recorded in appropriate systems of record. + Provide support for the escalation and communication of status to agency management and internal customers… more
- Microsoft Corporation (Dallas, TX)
- …experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. + Embody our ... is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90… more
- SHI (Austin, TX)
- …Support in the creation and maintenance of documentation * Participate in advanced support escalation for live site management * Mentor junior team members ... TX office location as determined by SHI management. Role Description * Support software design process based on functional requirements * Consult with project… more
- Keurig Dr Pepper (Frisco, TX)
- …and escalation handling for both direct and broader customer support teams. **Knowledge Management & Training** + Facilitate ongoing refresher training and ... **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and...and policies. **Team & People Management** + Supervise and support the **Consumer Relations Coordinator** , including daily task… more