- Survitec Group Limited (Pasadena, TX)
- …maintaining, optimizing, and expanding the business solutions that support global operations, communications, data collection and management, decision-making, ... the globe and are recruiting for an experienced Deskside Support Engineer to support our global infrastructure....the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and… more
- Oracle (Austin, TX)
- …Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers ... high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product… more
- Oracle (Austin, TX)
- …Collaborate with cross-functional teams in operations, security, product, and support to resolve complex technical challenges and drive continuous improvement. ... US government customer environments, ensuring quick detection, thorough investigation, escalation , and resolution. + Perform continuous monitoring and proactive… more
- MongoDB (Austin, TX)
- …Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC ... Technical Services team, leading regional teams of MongoDB 'core' and 'cloud' Support Engineers. Individuals in this team are experts in addressing issues related… more
- JPMorgan Chase (Plano, TX)
- …+ Support top-down risk analysis, real-time control issue detection, escalation , and remediation. + Implement sound change management protocols and evaluation ... you will be responsible for the end-to-end execution of CORE requirements and support all control-related efforts for WLS Operations and Client & Deal Support… more
- Capital One (Plano, TX)
- …and leading the scaling of successful POCs to production systems. + Is the escalation point for low-sev incidents. Leads on medium and high sev incidents and is ... for RCA determination, action definition, and eventual closure.Acts as the primary escalation point for low-severity incidents. Takes the lead on medium and… more
- Palo Alto Networks (Plano, TX)
- …Professional Services and Customer Success teams through deployment, adoption, escalation management, value realization, and expansion. You'll partner closely with ... Regional Leaders, Support , Product, Engineering, and Sales to create a unified...guiding teams through ambiguity + Balanced, thoughtful decision-maker in escalation and complex customer situations + Highly collaborative, with… more
- Urology Clinics of North Texas (Dallas, TX)
- …expected to respond to calls or emails outside of standard office hours to support operational continuity. + A cell phone reimbursement is provided to support ... collections processes and collaborate with billing departments as necessary. Physician Support + Maintain licensure, dues, and credentialing records. + Provide… more
- Capital One (Plano, TX)
- …customer needs + Demonstrate exceptional listening, questioning, call control and de- escalation techniques + Be proactive, have effective time management and ... loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways,...Handling complaints and/or escalated situations is very important, and de- escalation may be a complex part of your role… more
- Wells Fargo (San Antonio, TX)
- …role will provide strategic consultation on executive compensation strategies to support business objectives and ensure market competitiveness. This position plays a ... communication, understanding stakeholder needs, and delivering value-added executive compensation support + Develop and maintain strong partnerships with cross… more