- Microsoft Corporation (San Antonio, TX)
- …is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 ... environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time. **Responsibilities** **Critical Environment Culture**… more
- Travelers Insurance Company (Austin, TX)
- …our Technology landscape. In this technical individual contributor role on the Realtime Support team, the individual will be responsible for all aspects of the ... evaluation, configuration, security, implementation, and support of IMS and related software for multiple business groups. The ideal candidate will have experience… more
- ICF (San Antonio, TX)
- …+ Assist in answering calls as needed or to serve as an advanced tier support option as needed for crisis/de- escalation calls. + Utilize the system to compile, ... teams of call center supervisor, call specialists, and other related support positions. This position requires strong decision-making skills, professional judgement,… more
- NTT America, Inc. (Austin, TX)
- …resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. ... to the client and may also contribute to / support on project work as and when required. **What...Supports, tracks, and documents change implementation. + Provides timely escalation of all tickets to management with ensuing updates,… more
- NTT America, Inc. (Austin, TX)
- …for strategic initiatives, client delivery, internal operations and activities to support the SLED organization in successfully achieving financial and operational ... Build, manage, and scale high-performing delivery teams, PMOs, and operational support functions with a focus on efficiency, repeatability, and continuous… more
- Airtable (Austin, TX)
- …and escalation resolution + Collaborate with Product, Engineering, and Support to surface customer trends, unblock technical challenges, and influence internal ... - all while influencing how we scale our Premium Support model. You'll also partner closely with Product and...automations, and platform best practices + Deliver ongoing technical support for critical customer moments - from initial onboarding… more
- RTX Corporation (Austin, TX)
- …and schedule in mind that require their designing, coding, deploying, testing, and technical support and collaboration. **What You Will Do:** + Operate as a point of ... escalation for code reviews and technical issues. + The...for enhancements, integrations or administering a new application. + Support Architects with roadmaps to align compatibility and compliant… more
- Meta (Temple, TX)
- …on Meta 's server banks.The DEC Connectivity Engineer will provide site level support to ensure DEC telecommunication projects are being executed on schedule, within ... Document data points to assist with field coordination of projects. Support development of project management best practices and initiatives, coordinating SOPs/SIPs… more
- Bank of America (Plano, TX)
- …to business results. + Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. + People Manager & Coach: Knows ... thorough understanding of Mainframe communication concepts and the ability to support mainframe connectivity design considerations. + Knowledge of IBM zEnterprise… more
- OVHcloud (Dallas, TX)
- …Corporate Tools and Digital Platforms to robust Security Operations, IT Support , and Infrastructure Services, you oversee the development, configuration, and ... overall system health. + Ensure successful deployment, configuration, and support of Core Infrastructure Systems. + Lead IT ...code reviews, and architecture reviews + Act as an escalation point of contact as needed. Minimum Requirements +… more