- PNC (Dallas, TX)
- …process work efforts from gathering requirements to standing up solutions to support an IT Operations organization -Working knowledge of ServiceNow including report ... appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed. + Mentors and trains others on release… more
- Republic Services (Midland, TX)
- …Develops and implements sales and marketing action plans, including key objectives, in support of the sales and overall special waste, recycling and solid waste ... Respond to service cancellation calls; and ensure compliance with established escalation policy. + Perform other job-related duties, as required. **QUALIFICATIONS:**… more
- Citigroup (Irving, TX)
- …and optimizes resource allocations within the Energy team in Irving, TX + Support the ICM Underwriting Head of Natural Resources on strategic initiatives/projects + ... Support VOE initiatives + Ability to mentor junior team...of hire. **Most Relevant Skills** Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Policy and… more
- Resideo (Dallas, TX)
- …Data Center, and Network Hardware Solutions, while also managing all support functions essential to sales productivity. These include planning, reporting, ... customers for our Datacom Team + Act as an escalation point and advocate for critical customer issues, ensuring...customer issues, ensuring customer satisfaction and client retention + Support the national sales team as a Data Center… more
- Amazon (Austin, TX)
- …build action plans to improve Flex performance and act as a point of escalation for issues, questions, and concerns - Identify, develop, and implement processes and ... improve Flex program performance, including working cross-functionally with internal teams to support the continuous improvement of tools and processes - Build, own,… more
- BrightSpring Health Services (Austin, TX)
- …on client commitments and to meet service-level agreements.* Owns client issue escalation and resolution process.* Prepares for and participates in a client review ... experience in a client management, customer service, or client support role; previous experience in a client support... support role; previous experience in a client support role within a healthcare setting or other business-to-business… more
- Fannie Mae (Plano, TX)
- …As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and ... customer satisfaction. You will support the team as they engage with customers to...(SLA). * Assist the team with exception requests, including escalation and communication of production incidents. * Perform tasks… more
- Citigroup (Irving, TX)
- …to the technology or operations of the business. **Responsibilities:** + Support market risk analytics projects in multiple areas, including FRTB (Fundamental ... on analytics-related matters; + Develop and maintain technical documentation; + Support various tasks in response to regulatory and internal risk management… more
- Citigroup (Irving, TX)
- …for our users: limit monitoring, exception management, stress testing analysis and escalation workflow capabilities are some key areas of focus. Our users rely ... Design & develop scalable micro-services to build an functional components that will support Risk Management functions + Partner with the product management team and… more
- Amazon (Austin, TX)
- …meet your team's goals. - Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs balancing the business needs versus ... A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can… more