- Citigroup (Irving, TX)
- …assurance complaints or issues in a timely and efficient manner + Support quality testing performed for business function quality control and transformation lead ... Data Analysis, Laws and Regulations, Management Reporting, Referral and Escalation , Risk Controls and Monitors, Risk Identification and Assessment. **Anticipated… more
- Microsoft Corporation (Irving, TX)
- …production scale delivery using Cloud Adoption Framework (CAF) practices including Unified Support and Cloud Migration Factory (CMF) offer for every opportunity. + ... Overcome competitors and technical objections and manage customer escalation with Global Black Belt and engineering team to share insights and practices for product… more
- Dal-Tile Corporation (Dallas, TX)
- …us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, ... maintain the programs organization, ensuring clarity about roles, responsibilities, and escalation paths, translating business goals into a coherent plan that… more
- Southern Glazer's Wine and Spirits (Dallas, TX)
- …National Account + Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (eg, ... corporate vs franchisee dynamics, Authorized Products, varying escalation paths) + Able to work under time pressure and maintain/produce accurate Customer Records to… more
- Adecco US, Inc. (Dallas, TX)
- …impact according to the established written guidelines and procedures including escalation when necessary . Responds to moderately complex client inquiries via ... numerous channels to support operational efficiency and quality client service . Proactively identifies risk and opportunities for process improvements based on an… more
- RTX Corporation (Mckinney, TX)
- …need for an onsite **Manager, Software Systems Quality Engineering** (Assurance/Compliance) to support Land & Air Defense Systems (LADS). Within Quality & Mission ... Proven experience with overseeing, coordination, planning, prioritization, execution, and escalation . + Policies Experience: Experience with Quality Management Systems… more
- Amazon (Dallas, TX)
- …inclusion 10. Balance risk and quality while creating mechanisms to address recurring escalation patterns A day in the life Advisory Team partners with our customers ... or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit… more
- PennyMac (Carrollton, TX)
- …to improve overall end to end cycle times or improve quality + Support , recommend and implement technology initiatives + Be responsible for communicating monthly ... to Management on departmental performance objectives + Act as the main point of escalation for all issues within the function + Perform capacity and staff planning… more
- US Bank (Dallas, TX)
- …we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more ... skills + Considerable knowledge and experience in payment processing + Problem escalation and resolution skills + Excellent customer service and follow up skills… more
- SHI (Austin, TX)
- …sellers, and partners + Propose service solution recommendations and serve as an escalation point for customer matters + Propose SHI service solutions or partners to ... ITAM, and lifecycle services. + Collaborate with pre- and post-sales internal support teams and excel in a team selling environment by coordinating resources.… more
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