- Palo Alto Networks (Dallas, TX)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Oracle (Austin, TX)
- …monitoring, and support models. + Provide executive-level visibility and escalation support for risk, incidents, and compliance matters. + Collaborate ... with regional teams and vendors to ensure standardized implementation, maintenance, and support , as well as continuous improvement. + Implement and manage automated… more
- Oracle (Austin, TX)
- …will mentor junior engineers, participate in operational rotations, and provide break-fix support and escalation for event remediation, including leading root ... The role includes collaborating with networking services to integrate support tooling and evolving business requirements. The role focuses...motivated, and diverse people and given the autonomy and support to do your best work. It is a… more
- Amazon (Dallas, TX)
- …actions to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- PennyMac (Fort Worth, TX)
- …the complete mortgage journey. A Typical Day The Senior REACH Specialist (Research, Escalation , and Complaint Handling) serves as the primary point of contact for ... problem solving, offering solutions for escalated issues while also providing peer support and training. The Senior REACH Specialist is expected to promote a… more
- American Airlines (Dallas, TX)
- …love this job** + This job is a member of the Customer Experience Escalation and Resolution team within the Customer Experience Division. + Responsible for retaining ... why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the… more
- Oracle (Austin, TX)
- …+ Personal/enterprise network exposure + Experience providing phone-based customer/technical support and escalation management + Experience in Application ... your primary task will be to provide mission critical incident management support and service restoration to Oracle Health customers. You will perform… more
- Verint Systems, Inc. (Austin, TX)
- …region's Solutions Engineer(s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more
- Hilton (Addison, TX)
- …AI Platform Engineers\. + Support the Hilton Hybrid Cloud environment, including escalation support for operations and support teams, participate in ... reporting to the Director Infrastructure Platform Engineering Cloud, you will support projects including efforts around infrastructure as code, platform automation… more
- BJs Wholesale Club (Fort Worth, TX)
- …chain compliance. Lead internal/external audits and resolve operational issues with minimal escalation . + Support Special Initiatives and Transitions: Plan and ... of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you… more