- EMS LINQ (Austin, TX)
- …identify areas for improvement and implement solutions to enhance the overall support experience. **Customer Engagement and Escalation Management:** + Oversee ... **About The Role:** As the Senior Director of Customer Support , you will play a critical role leading and...play a critical role leading and developing the customer support function within our organization. You will be responsible… more
- JPMorgan Chase (Plano, TX)
- … escalation paths; document roles and responsibilities for governance and escalation , communicate escalation procedures, and support incident management. ... join our team as a Third Party Governance Associate. This role will directly support the Third Party Governance Vice President in the execution and enhancement of… more
- 2ULaundry (Austin, TX)
- …with or on a customer support team, including familiarity with support -based SOPs and escalation problem-solving. + Marketing background with knowledge of ... relationships, and collaborate closely with marketing to develop campaigns that support sales efforts and brand consistency across corporate and franchised… more
- J&J Family of Companies (Dallas, TX)
- …Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, ... to understand business strategy and translate it into education solutions that support the company's business goals + Leadership & Partnerships: Effectively navigate… more
- LGG Industrial (Houston, TX)
- …(KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- Datavant (Austin, TX)
- …+ **Renewal & Lifecycle Support ** + Participate in renewal workflows to support efficient processing and escalation when needed. + Monitor upcoming contract ... Sales Operations to capture and validate contract metadata. + Support Deal Desk in renewal processes by identifying whether...expirations and support proactive renewal strategies. + **Compliance & Risk Management**… more
- Berkshire Hathaway Automotive (Irving, TX)
- … for technical related inquiries, including password resets * Serve as point of escalation for support issues, which may include interaction with LMS vendor and ... the user experience * Provide LMS administration and functional support to include user enrollments, granting access and modifying...other vendor support services Training & Event Coordinator Responsibilities: * Coordinate… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Analyst will be a member of the...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- Fujitsu (Richardson, TX)
- …with test and acceptance requirements + Facilitate risk management and issue escalation to support project interface schedule delivery with Customer and ... partners. Qualifications: + Experience project managing large scale migrations services for customer networks a plus + Experience project managing Local and Long-Haul Telecommunications networks a plus + Knowledge of telecom CO's layout, functional areas,… more
- Insight Global (Spring, TX)
- …problem-solving in both pre-sale and post-sale environments. Key Responsibilities * Escalation Management: Lead or support 3rd-level (3LS)/Sales escalations ... Collaboration: Work closely with quality, and engineering teams to help with escalation processes, and issue ownerships. * Field Support Coordination: Evaluate… more