- GitHub (CA)
- …professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer , you will identify, build and deploy solutions to simplify ... the Customer Support Troubleshooting process and help our Engineering and Product...environments in a technical capacity with incident management or escalation processes + Familiarity with production-level virtualization platforms and/or… more
- ServiceNow, Inc. (Santa Clara, CA)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager** to manage customer accounts requiring an enhanced...services. Note: THIS IS NOT A SALES OR SALES SUPPORT ROLE **What you get to do in this… more
- Medtronic (Los Angeles, CA)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Technical Support Engineer , MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... across our Synapse products, and the ability to support more complex issues. This engineer must...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer ...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
- Meta (Fremont, CA)
- …driving innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support (Labs) Responsibilities: 1. Incident ... **Summary:** Meta is seeking a forward-thinking engineer with technical expertise in network deployment and...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Meta (Fremont, CA)
- …innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support Responsibilities: 1. Incident Response: ... **Summary:** Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Amazon (San Francisco, CA)
- …powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Northrop Grumman (San Diego, CA)
- …and or lead FRB/MRB activities + Provide escalation following established tiered Escalation Process + Support IRAD and product technology development to ... products and is seeking an experienced, highly motivated **Chief Engineer for the Aircraft & Missiles Product Line/Value Stream**...and performing initial requirements compliance matrix assessment + Customer support and value + Be the voice of the… more
- GE HealthCare (CA)
- **Job Description Summary** The Siemens X-ray/Vascular Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing ... technical support and counsel both remote and onsite to Field...to maintain "field advisor" status. + Utilize the GEHC escalation process as needed, working closely with local customer… more