• Director of Incident & Escalation…

    MongoDB (NY)
    …Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC ... technical, post-sale leadership role at a software company in either a Customer Support , Professional Services or DevOps leadership role + At least (4) years of… more
    MongoDB (05/02/25)
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  • Principal Red Team Engineer

    AON (NY)
    Are you a Principal Red Team Engineer looking for a great opportunity? This could be an exciting opportunity for you! The Proactive Security Testing team is looking ... offers a healthy combination of autonomy and senior level support ! Our team publishes books and security blogs, delivers...day will look like. As a Principal Red Team Engineer (termed internally as a "Security Testing Manager") ,… more
    AON (04/01/25)
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  • Senior Technical Support Engineer…

    Fujifilm (Albany, NY)
    **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer ...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
    Fujifilm (05/10/25)
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  • Lead Project Team Support Engineer

    Fujifilm (Albany, NY)
    **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER -MI provides remote technical, applications and system support for HCUS customers and supported ... of situations in the absence of management + This engineer can guide the Support team in...procedures. + Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National… more
    Fujifilm (05/08/25)
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  • Service Engineer L2

    Tekscape (New York, NY)
    …The Service Engineer L2 is the first line of defense as well as an escalation point for Service Engineer L1 resources to assist either remotely or onsite at ... Exempt, Full Time Salary: 65-75K Reports to: Director of Support Services About Tekscape: Tekscape is a recognized managed...physical and cloud infrastructure, and project related tasks. + Escalation point for Service Engineer L1 items… more
    Tekscape (04/13/25)
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  • Tech Support Engineer III

    IGT (NY)
    Tech Support Engineer III Location: RI Statewide, RI, USMI Statewide, MI, USND Statewide, ND, USGA Statewide, GA, USFL Statewide, FL, USCA Statewide, CA, USOH ... please visit www.igt.com. **Overview** IGT PlayDigital is looking for an experienced Tech Support Engineer to help us delivering our engagements tools to a… more
    IGT (05/01/25)
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  • AV Support Engineer I

    Amazon (New York, NY)
    Description The AV support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events, ... rapidly implementing workarounds to unblock events. The successful AV Support Engineer will be customer focused and...closely with partner teams including AV hardware deployment, AV Escalation and MeetEx to drive continuous improvement of the… more
    Amazon (03/19/25)
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  • Service Level Engineer L1

    Tekscape (New York, NY)
    …maintaining client infrastructure. S/He will provide both physical and virtual desktop and server support . The Systems Support Engineer will work in a team ... team is looking for a qualified Level 1 Systems Engineer with proven systems support skillsets and...platforms and environments (VMware ESX & Microsoft Hyper-V) + Coordination/ Escalation to third party vendors for support … more
    Tekscape (04/13/25)
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  • Technical Support Engineer

    Bio-Techne (NY)
    …an intuitive approach. **MISSION** As the first point of contact, the Technical Support Engineer is the fundamental and foundational role in answering questions ... processes, solutions, and SOPS to drive efficiencies. + Manage the escalation process with support of field teams and appropriate internal departments. + … more
    Bio-Techne (02/22/25)
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  • Desktop Support Engineer

    City of New York (New York, NY)
    …that receive City funds. The NYC Department of Investigation seeks a skilled Desktop Support Engineer to join its Information Technology Unit. This role requires ... management, call monitoring, action planning, and reporting. - Handle issue escalation and resolution processes. - Communicate internally with updates to… more
    City of New York (03/14/25)
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