- NetApp (NC)
- …is an advanced technical role that involves leadership, coaching, mentoring and escalation management for our Cloud products. This role provides advanced technical ... support to customers, customer support personnel, and...+ Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. + Conduct extensive troubleshooting of… more
- Medtronic (Charlotte, NC)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- Fujifilm (Raleigh, NC)
- **Position Overview** The Technical Support Engineer , MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... across our Synapse products, and the ability to support more complex issues. This engineer must...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Fujifilm (Raleigh, NC)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer ...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
- Meta (Forest City, NC)
- …innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support Responsibilities: 1. Incident Response: ... **Summary:** Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Meta (Forest City, NC)
- …driving innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support (Labs) Responsibilities: 1. Incident ... **Summary:** Meta is seeking a forward-thinking engineer with technical expertise in network deployment and...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- TEKsystems (Charlotte, NC)
- Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for ... activities in the core voice production environment. * Experience with engagement of support teams, including Domain Ops, CCO, Network Escalation * Experience… more
- Honeywell (Charlotte, NC)
- …to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, ... cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Senior Software Engineer to leverage skills and experience as an **Apigee Site Reliability Engineer (SRE)** to join ... challenges and achieve goals + Lead projects and act as an escalation point, provide guidance and direction to less experienced staff **Required Qualifications:**… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Senior Software Engineer to join the Commercial and Corporate & Investment Banking Technology team. This is an exciting ... opportunity for a highly skilled and experienced engineer to contribute to the design, development, and deployment...achieve goals + Lead projects and act as an escalation point, provide guidance and direction to less experienced… more