- M&T Bank (Amherst, NY)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management . + Maintain M&T internal control standards, ... Serves as an analyst within Legal Document Processing under the guidance of management . Conducts quality control reviews of associate processes on a daily, weekly,… more
- Amazon (New York, NY)
- …obstacles to achieve your objectives * Assess risks, anticipate challenges and provide escalation management when necessary * Meet or exceed targets for customer ... we grow, scale, and serve customers. You'll work hand-in-hand with Product Management and Tech to challenge industry norms, design customer-obsessed solutions, and… more
- OLV Human Services (Buffalo, NY)
- …Accompany children on therapeutic home visits to provide skill building, behavior management techniques, crisis de- escalation , etc. * Promote positive trauma ... and families through a successful return home with lasting support . Benefits & Perks: + Weekly schedule is Monday-Friday,...time per month. * Monitor client benefits with RTF management team. * Assess service needs related to use… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all ... Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5...Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an incident tracking system.… more
- Highmark Health (Buffalo, NY)
- …**JOB SUMMARY** This job captures all inbound phone inquires for utilization management review from providers and pharmacies. The incumbent assesses the verbal ... coverage, creation of a prior authorization case in Highmark's Utilization Management system for Prior Authorization clinical review, status research, etc. Ensures… more
- Healthfirst (NY)
- **Duties/Responsibilities:** Provide strategic oversight and operational management for all utilization management functions, including prior authorization, ... performance improvement plans, and corrective actions related to utilization management Foster a culture of accountability, professional development, and continuous… more
- Publicis Groupe (New York, NY)
- …global process consistency and operational clarity. + Act as the escalation and operational excellence lead, resolving planning blockers and identifying ... team development, including staffing, supervision, performance oversight, and workload management . + Cross-sell inter-agency products and services where appropriate… more
- Cardinal Health (New York, NY)
- …platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service ... customers, and clients. **_Responsibilities_** : + Assist frontline analysts with escalation and resolution of complex technical issues reported by customers +… more
- City of New York (New York, NY)
- …Manager is the primary liaison between FISA and the Mayor's Office of Management and Budget (OMB) which is responsible for creating the Mayor's budget. Managing ... and Capital Fund budget components of the City's Financial Management System (FMS). This individual will also direct the...expected to be able to provide evening or weekend support for business event execution. - Serve as a… more
- JPMorgan Chase (New York, NY)
- …of affluent clients. Additionally, you'll need expertise in Sales and Practice Management to ensure dynamic and consistent performance at both the Relationship ... goals and enhance their skills. + Serve as the escalation point for complex client issues, ensuring timely and...opportunities + Create and promote a culture of risk management and controls **Required qualifications, capabilities, and skills** +… more
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