- NetApp (Morrisville, NC)
- …you will directly manage a group of individual contributors who are technical support and escalation engineers. ? Requires close supervision and detailed ... for working a non-standard schedule. _** **Job Requirements** + Lead Technical Support Engineers and Escalation Engineers who are diagnosing, troubleshooting,… more
- ALBEMARLE (Charlotte, NC)
- …Audit, and ESG teams to align PRM processes with overall corporate risk management . + Support training and capability-building initiatives to elevate risk ... planet. **Job Description** **Job Title:** Manager, Enterprise Procurement Risk Management **Department:** Global Procurement **Reports To:** Director, Global Logistics… more
- NetApp (Morrisville, NC)
- **Job Summary** As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, ... the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software...quickly facilitate solutions for customers. + Escalate cases to Escalation Engineers when the problem is too complex or… more
- Citizens (Charlotte, NC)
- …decision-making to maximize business value and user impact. Problem Solving & Escalation Management Identify and address risks, inefficiencies, and blockers ... Design and implement horizontal routines and governance structures that support cross-functional collaboration. Ensure strategic alignment between data product… more
- Usaa (Charlotte, NC)
- …first aid, and resolve issues during the response phase of Incident Management . Participates in training drills, receives feedback on response, and participates in ... coordinating response actions for critical incidents and documenting activities for escalation to incident reports. Controls access for employees and visitors,… more
- Banc of California (Durham, NC)
- …questions, and ensure successful adoption of gateway features. + Function as the escalation point for client support teams, resolving complex or high-priority ... relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of… more
- American Tower (Cary, NC)
- …be a crucial team member to drive customer satisfaction through both remote systems management and on-site technical support . **What You Need To Succeed** + High ... detection devices. + Responsible for cross connect installations, cabling infrastructure management , advanced remote hands support , and customer cage and… more
- Parexel (Raleigh, NC)
- …to make effective, appropriate decisions when necessary. + Effective escalation management understanding when to bring in support and/or escalate difficult ... in a client facing role which requires the consistent management of the proposal and contract management ...clients. + Ability to negotiate client discussions with minimal support . **Knowledge and Experience** : + Broad experience in… more
- Ally (Raleigh, NC)
- …and methodologies. * Proficient at issue identification, problem-solving/troubleshooting, and issue escalation . * Ability to support multiple assignments and ... first level review and coaching of testing performed by testing analysts * Support program planning and execution * Develop, execute and document testing in… more
- Parexel (Raleigh, NC)
- …to make effective, appropriate decisions when necessary. + Effective escalation management understanding when to bring in support and/or escalate difficult ... Parexel is a client facing role and requires consistent management of the contract management processes, development...clients. + Ability to negotiate client discussions with minimal support . + Ability to work independently and without close… more
