- NetApp (Morrisville, NC)
- …you will directly manage a group of individual contributors who are technical support and escalation engineers. ? Requires close supervision and detailed ... for working a non-standard schedule. _** **Job Requirements** + Lead Technical Support Engineers and Escalation Engineers who are diagnosing, troubleshooting,… more
- ALBEMARLE (Charlotte, NC)
- …Audit, and ESG teams to align PRM processes with overall corporate risk management . + Support training and capability-building initiatives to elevate risk ... planet. **Job Description** **Job Title:** Manager, Enterprise Procurement Risk Management **Department:** Global Procurement **Reports To:** Director, Global Logistics… more
- Chatham Financial (Charlotte, NC)
- …to the Director of Customer Support , this individual will own our support systems, metrics, and knowledge management framework, ensuring our global team can ... configuration, routing, triage, and automation. Develop and maintain operational playbooks, escalation processes, and workflows to support global coverage.… more
- NetApp (Morrisville, NC)
- **Job Summary** As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, ... the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software...quickly facilitate solutions for customers. + Escalate cases to Escalation Engineers when the problem is too complex or… more
- Konica Minolta Business Solutions (Raleigh, NC)
- …commitments, research as needed using available resources Provide standard SLA and escalation management based on customer entitlement Routine monitoring of ... customer requests Determine nature of customer request and provide the appropriate support or escalation Handle additional dedicated and non-dedicated customer… more
- Novartis Group Companies (Durham, NC)
- …cadence for KPI reviews, corrective actions, and accountability Orchestrate risk management and escalation : Proactively surface constraints; run playbooks for ... scheduling updates and firm/frozen horizons Clear scheduling rules, constraints, and escalation paths KPI dashboards (schedule adherence, OTIF, cycle time, capacity… more
- Usaa (Charlotte, NC)
- …first aid, and resolve issues during the response phase of Incident Management . Participates in training drills, receives feedback on response, and participates in ... coordinating response actions for critical incidents and documenting activities for escalation to incident reports. Controls access for employees and visitors,… more
- Banc of California (Durham, NC)
- …questions, and ensure successful adoption of gateway features. + Function as the escalation point for client support teams, resolving complex or high-priority ... relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of… more
- American Tower (Cary, NC)
- …be a crucial team member to drive customer satisfaction through both remote systems management and on-site technical support . **What You Need To Succeed** + High ... detection devices. + Responsible for cross connect installations, cabling infrastructure management , advanced remote hands support , and customer cage and… more
- bioMerieux Inc. (Morrisville, NC)
- … management . This role combines complaint handling process, investigation management , technical support excellence including coaching, and contributing to ... and continuous improvement across the product lifecycle to optimize field support and operational excellence, and therefore reach business growth expectations and… more
