- Oracle (Raleigh, NC)
- …technical excellence and collaboration. **RESPONSIBILITIES:** **Serve as an expert escalation point by triaging complex customer-reported issues that require ... in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical incidents, utilizing advanced diagnostic tools and… more
- Oracle (Raleigh, NC)
- …Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as escalation point for event remediation. ... computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on testing and support of network fabric and systems through a combination of a deep… more
- Oracle (Raleigh, NC)
- …or specialized escalation point for network events and provides break-fix support for large-scale events. Serves as principle point of contact for driving ... Description** We are the AI Infrastructure - Network Operations team at OCI. We support and operate the RDMA/RoCE network fabrics for OCI's largest AI and HPC… more
- Optiv (Charlotte, NC)
- …will be dedicated to onboarding and maintaining DataDog Cloud SIEM environments, in support of Optiv AFC clients. The Sr. DataDog Cloud SIEM Engineer works in ... configuration issues and tracking through resolution. + Act as a point of escalation for junior level Engineers and provide guidance and mentoring. + Advise best… more
- Grifols Shared Services North America, Inc (Clayton, NC)
- …organization and planning skills, including scheduling, resource tracking, and risk/issue management . + Vendor and contract coordination: bid support , contract ... dependencies and constraints, resolves shared‑resource conflicts, and maintains a clear escalation path. + Sets clear expectations, delivers timely and accurate… more
- PNC (NC)
- …business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates ... OPT for this position. **Job Description** + Supports a critical operational support service, process, capability or initiative within an operational unit and… more
- Oracle (Raleigh, NC)
- …**Operational Readiness & Launch** + Ensure monitoring, runbooks, automation, dashboards, and escalation paths are in place for Day-0 launch. + Partner with NOC, ... experience and operational excellence standards. + Ensure resource requirements needed to support a particular program are in place. Look around corners and… more
- Optiv (Charlotte, NC)
- …Security Technologies is essential. The candidate will work closely with Management , Principal Engineers, Senior Engineers, Solution Architects, Threat Analysts and ... through resolution. **How you'll make an impact:** + Provide support for Microsoft Sentinel and Exabeam Clients. + Act...and Exabeam Clients. + Act as a point of escalation for other Engineers (Associate SIEM Engineer & SIEM… more
- Ensono (Raleigh, NC)
- …point of contact for clients + Participating in proactive and reactive problem management , particularly for systemic issues, in order to help reduce the number of ... and improvements, and develop appropriate action/mitigation plans. + Collaborate with Capacity Management team to review data and trends, as well as develop action… more
- Oracle (Raleigh, NC)
- …and technologies. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response ... Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been… more