- Allucent (Cary, NC)
- …for key clients in the Neuroscience portfolio, providing strategic oversight and escalation support as required. + Champion operational innovation, such as ... therapeutically aligned project leadership and SME resources to enable portfolio performance management . At Allucent (TM) , we are dedicated to helping small-medium… more
- SolomonEdwards (Raleigh, NC)
- …services firm offering financial, operational, and technology consulting and operations support . We work with some of the world's most prominent companies ... of its mortgage clients to act as a key contributor in workflow management , new initiatives, process development, and culture building. As the Mortgage Fulfillment… more
- United Rentals (Charlotte, NC)
- …do:** + Supervise a team of Outbound Sales Reps in their daily duties and support the Management team + Assist with the measurement of job performance based ... new and existing customers through outbound sales and personalized account management . You'll help manage our customer's needs regarding new/used equipment sales,… more
- Lowe's (Mooresville, NC)
- …modeling, scenario planning, and tabletop exercises. Ensure proper processes, product support , and cross-functional alignment are in place for each season. ... events, and critical infrastructure failures. Lead real-time decision-making and escalation processes, coordinating with multiple business functions to enable swift… more
- Eliassen Group (Raleigh, NC)
- …AWS security standards and policies + Oversee Identify and Access Management (IAM) strategy + Strong proficiency with Terraform, including writing reusable ... Strong understanding of IAM Roles/Policies and Identity Federation, Encryption, KMS, secrets management + Work with DevOps teams to implement security best practices… more
- Oracle (Raleigh, NC)
- …engineering. + SPOF elimination, anti-fragile systems. + Incident response, On-call management . Being on-call. + Capacity planning, performance and efficiency + ... and make decisions to achieve our business KPIs + Deployment and change management to multiple applications and datacenters world wide + New Product Introduction and… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all ... Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5...Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an incident tracking system.… more
- Cardinal Health (Raleigh, NC)
- …platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service ... customers, and clients. **_Responsibilities_** : + Assist frontline analysts with escalation and resolution of complex technical issues reported by customers +… more
- GE HealthCare (NC)
- …develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development. + Share ... on-call or service call escalation . + Function as Site Leader and is responsible...of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals,… more
- CompuCom (Raleigh, NC)
- …and systems as they relate to incentive programs, technology and educate sales/technical/ management on how to maximize the programs + Forecasting, tracking and ... to customers and to scale offerings + Build and support business plan for demand generation, opportunity tracking and...usage across all cloud solutions + Serve as an escalation point for issues that must be resolved to… more