- PNC (Charlotte, NC)
- …with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental ... As a Product Manager Group Manager within PNC's Product Management and Development Group, you will be based in...within the industry. + Serves as senior point of escalation and ensures successful outcomes from key stakeholders including… more
- TD Bank (Charlotte, NC)
- …leadership + Lead and manage incident response and coordination + Previous Incident Management & Crisis Management Experience in Financial Services industry + ... with the ability to determine appropriate steps for timely escalation and/or resolution. **Physical Requirements:** Never: 0%; Occasional: 1-33%;...the Bank, those we serve, and the economies we support . We are guided by our vision to Be… more
- Cornerstone onDemand (Charlotte, NC)
- …proactive engagement, personalized solutions, and superior issue resolution. + **Data-Driven Management :** Gather, analyze, and report on critical support ... **About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support … more
- J&J Family of Companies (Wilson, NC)
- …is expanding our manufacturing capacity with $2 billion investment to support strong portfolio growth and continue delivering breakthrough innovation and ... of products to our customers. Our key accountabilities include governance and management of the Master Data Operations Framework; delivering a regulated and adherent… more
- Cardinal Health (Raleigh, NC)
- **What Account Management contributes to Cardinal Health:** Account Management is responsible for cultivating and maintaining on-going customer relationships ... execution. + Lead resolution of complex or persistent order situations where escalation or unique solutions are required. + Review key performance indicators monthly… more
- Lucid Software (Raleigh, NC)
- …we partner with leaders such as Google, Atlassian, and Microsoft. As a Product Support Specialist, you will be on the front lines interacting with Lucid's biggest ... closely with our APAC and EMEA teammates to help support their efforts. The majority of our communication is...areas of Product expertise and to serve as an escalation path for other members of the Customer Operations… more
- Rubrik (NC)
- … Management ** + Implement proactive strategies to detect and mitigate critical support issues before escalation . + Ensure swift ownership, clarity, and ... **Summary** The Director of Technical Support drives strategic direction, innovation, and execution for large-scale support initiatives. This role involves… more
- NetApp (Morrisville, NC)
- **Job Summary** As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, ... the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software...quickly facilitate solutions for customers. + Escalate cases to Escalation Engineers when the problem is too complex or… more
- Coinbase (Charlotte, NC)
- …organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support : ... fast, empathetic, secure, and proactive. As Head of Social Support , you'll build and lead the teams that respond to users in the wild-across Reddit, X, LinkedIn, and… more
- Fujifilm (Raleigh, NC)
- …customer issues. + This engineer will take ownership of situations in the absence of management + This engineer can guide the Support team in the absence of ... **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system...FUJI customers and other FUJI business units with the management , execution, and administration of operational, billable, and more… more