- Cisco (Research Triangle Park, NC)
- …Escalations and triage Customer Facing Defects. They work closely with Meraki Support , Platform and Product Engineering and Product Management organizations to ... for escalations and CFDs. + Collaborate cross-functionally with Development Engineering, Product Management , Sales, and Support teams with a strong closed-loop… more
- Cornerstone onDemand (Charlotte, NC)
- …of the organization. + Experience overseeing major enterprise incidents and providing escalation management in partnership with product, engineering, and account ... **Job Description:** The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In… more
- TEKsystems (Charlotte, NC)
- … support , including virtual desktop troubleshooting and user access management . * Document incidents, resolutions, and workflows accurately in a ticketing ... Overview: We are seeking a proactive Desktop Support Technician to provide deskside and remote technical assistance for end users in a fast-paced enterprise… more
- Cayuse Holdings (Raleigh, NC)
- …database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service ... **Overview** **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE… more
- Fujifilm (Holly Springs, NC)
- …coordination of manufacturing activities (eg, campaign materials, Kanban, vendor management inventory support , training andcurriculum, detailed batch schedules, ... **Position Overview** The Supervisor, Manufacturing Support is responsible for leading the material, training and production scheduling teams within manufacturing … more
- Abound Health Group, LLC (Raleigh, NC)
- …Behavioral Support : Learn to implement positive behavior supports, follow person-centered support plans, and use de- escalation strategies. What You Bring to ... Job Title: Direct Support Professional (DSP) - Paid Healthcare Experience &...mental health needs, and preparing nutritious meals. + Case Management & Advocacy: Serve as a patient advocate and… more
- Abound Health Group, LLC (Mooresville, NC)
- …+ Behavioral Support : Learn to implement positive behavior supports and de- escalation strategies. What You Bring (Qualifications) + Currently enrolled in or a ... for. AboundHealth is seeking Pre-Professionals to work as Direct Support Professionals (DSPs), empowering individuals with intellectual and developmental… more
- Cognizant (Raleigh, NC)
- …with advocates, team leads, and FTEs. **Main Responsibilities** * Understand the CSS and Escalation support ecosystem * Partner closely with escalation teams ... skills with attention to detail. * Demonstrated business maturity. * Escalation management & Critical situation handling. **Personal Attributes/Interpersonal… more
- Truist (Greenville, NC)
- …operations function with the ability of independent decision-making. Services as an escalation contact. Performs project work, management reporting and makes ... system related operational and customer issues. Create and maintain databases and management reports, interpreting data and identifying trends for management .… more
- NTT America, Inc. (Raleigh, NC)
- …Utilize the trusted advisor position to influence the client + Assessment of escalation situation + Project escalation management / leading proper resolutions ... reviews of projects. **Duties and Responsibilities:** **A. Services Sales/Presales support ** + 1st call credibility + Support ...situations **D. Contacts** Internal Integration + Executive and LOB management + Sales team and presales team + NTT… more