- LGG Industrial (Houston, TX)
- …metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- The Options Clearing Corporation (Dallas, TX)
- …the daily operations of our IAM team, including assisting with team workload management , timely escalation handling, and day-to-day people management . The ... suite. The IAM manager will help ensure the IAM support team maintains a strong end-user centric approach to...our IAM tools and technology. Along with day-to-day team management , the IAM manager will have an active role… more
- Vantage Data Centers (San Antonio, TX)
- …incidents in progress. Conduct real-time and retrospective camera reviews to support investigations or verify incidents. Incident Management Accurately document ... is based on-site at our San Antonio, Texas, location. The Security Management Center (SMC) Specialist is responsible for real-time monitoring, event triage and… more
- TEKsystems (Austin, TX)
- *Desktop Support Technician* *100% On-Site - Austin, TX* *Contract with Potential for Extension* *Summary:* This Desktop Support Technician will work within the ... Client Services Department and provide end user support . Will work on anything from end user tickets...client approved applications * Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up *… more
- Affinius Capital (San Antonio, TX)
- …+ Assist with Active Directory and Entra ID administration and user account management . + Support and maintain Microsoft 365 applications and services, including ... for a global client base, managing over $61billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital… more
- Konica Minolta Business Solutions (Odessa, TX)
- …Konica Minolta currently has an exciting opportunity for a GSD Support Associate! Responsibilities Provide an exceptional service experience when handling incoming ... with customers to handle requests efficiently Handle inbound requests including support incidents, service requests, meter readings and orders using internal… more
- Indorama Ventures (Pasadena, TX)
- …ticket documentation, impact/urgency assessment, and clear work notes and user communication. - Escalation management : Functions as a focal escalation point ... IT projects, vendor visits, local and regional controls, business development, issue escalation , licensing, and asset management . In executing these duties, the… more
- Konica Minolta Business Solutions (Odessa, TX)
- …commitments, research as needed using available resources Provide standard SLA and escalation management based on customer entitlement Routine monitoring of ... customer requests Determine nature of customer request and provide the appropriate support or escalation Handle additional dedicated and non-dedicated customer… more
- Christus Health (Euless, TX)
- …related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management . This ... primary representation in phases of implementation including build, configuration, testing, go-live support , and optimization. Serves as escalation for the focus… more
- Bank OZK (Dallas, TX)
- …to manage escalation under pressure. + Strong leadership and people management skills, including the ability to mentor, coach, and evaluate performance. + Strong ... in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching,… more
