- Meta (Austin, TX)
- …(bugs, feature requests, product confusions) during testing and immersions, utilizing escalation paths and updating stakeholders 7. Travel: Support in-market ... Strategic thinking and problem-solving skills 14. Experience with internal project management tools and escalation paths **Preferred Qualifications:** Preferred… more
- Amazon (Dallas, TX)
- …actions to eliminate/mitigate the downtime of critical facility assets - Provide regional escalation support for onsite maintenance teams, for items related to ... with a minimum amount of disruption and inconvenience - Establish communication, escalation procedures, and contingency plans to negate periods of operational impact… more
- Verint Systems, Inc. (Austin, TX)
- …firmware, network switches, and other third-party integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier ... by coordinating FSS resources in Sales, Professional Services, Product House and Support . **Principal Duties and Essential Responsibilities:** + Serve as the primary… more
- Target (Grand Prairie, TX)
- …members and guests safe and secure * Experience in crisis response, safety and crowd management ; providing support to both guests and team members * Skills in ... de- escalation as well as experience with recovering stolen merchandise...* Ability to properly document cases using industry case management systems As a Target Security Specialist, no two… more
- Oracle (Abilene, TX)
- …trunk, and optics troubleshooting, including structured cabling systems. + Break-fix and escalation support for complex network events. + Root cause analysis ... architecture design, developing standalone features, supporting operational rotations, providing break-fix support , serving as an escalation point, and leading… more
- Amazon (San Antonio, TX)
- …infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and ... completion. As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting hardware based problems. You are able… more
- Wells Fargo (Irving, TX)
- …responsible for providing a comprehensive view of datacenter service management initiatives and TCO alignment of data center strategies/engineering/operations cross ... CIO's for application and cloud strategies. This role will be focused on service management of the vendor providing the 4 new core datacenters that are the pillar… more
- Copeland (Austin, TX)
- …_Service Desk:_ + Stand up a global service desk to handle Tier 1 (Call Management ) and Tier 2 (Triage/ Quick Resolution) support covering all basic first line ... times within agreed service levels and act as the Owner/ Escalation point for issue resolution between the Business and...to support Americas, Europe, and Asia/MEA + Support Major Incident Management (MIM) _Endpoint … more
- Microsoft Corporation (Dallas, TX)
- …is built upon and managed by a team of subject matter professionals working to support services for more than 1 billion customers and 20 million businesses in over ... incidents year over year + Deliver on cost/energy efficiency initiatives + Support delivery of the Datacenter's Emergency Preparedness and Response plans and act… more
- Wells Fargo (Irving, TX)
- …Global Payments & Liquidity (GPL) Implementation team. **In this role, you will:** + Support product builds on Core Treasury Management products + Work with ... military experience, education **Desired Qualifications:** + 2+ years of Treasury Management experience in services or implementation + 2+ years experience in… more