- Insight Global (Dallas, TX)
- …in AWS *Financial industry experience to understand the organizational structure of support escalation *Asset Management product/application support ... Job Description Insight Global is looking for a Production/Application Support Engineer to join one of our most prominent...This person will be joining the Asset and Wealth Management Division and sit hybrid onsite in Dallas, TX.… more
- Cognizant (Austin, TX)
- …in Azure. + Experience supporting enterprise customers in cloud operations, technical support , escalation management , or consulting. + Experience with ... a technical expert, helping clients succeed in the cloud through proactive management , technical support , and strategic guidance. A passion for problem-solving,… more
- Palo Alto Networks (Dallas, TX)
- …Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- PennyMac (Fort Worth, TX)
- …business focused on the production and servicing of US mortgage loans and the management of investments related to the US mortgage market. At Pennymac, our people ... the complete mortgage journey. A Typical Day The Senior REACH Specialist (Research, Escalation , and Complaint Handling) serves as the primary point of contact for… more
- American Airlines (Dallas, TX)
- …love this job** + This job is a member of the Customer Experience Escalation and Resolution team within the Customer Experience Division. + Responsible for retaining ... resolution + Ability to interact with all levels of management + Ability to think outside the box and...provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire… more
- J&J Family of Companies (Dallas, TX)
- …, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management , Fact-Based Decision ... for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** External Customer/Product Training **Job Category:**… more
- EMS LINQ (Austin, TX)
- …solutions to enhance the overall support experience. **Customer Engagement and Escalation Management :** + Oversee the resolution of escalated customer issues ... return more resources to classrooms. Integrating finance, HR, nutrition management , and payments into a single, secure platform, LINQ...**About The Role:** As the Senior Director of Customer Support , you will play a critical role leading and… more
- JPMorgan Chase (Plano, TX)
- …document roles and responsibilities for governance and escalation , communicate escalation procedures, and support incident management . + Collaborate ... a Third Party Governance Associate. This role will directly support the Third Party Governance Vice President in the...ideal candidate will have a strong foundation in risk management , reporting, and process improvement, and will thrive in… more
- LGG Industrial (Houston, TX)
- …metrics (KPIs), identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with ... across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a… more
- Insight Global (Spring, TX)
- …to problem-solving in both pre-sale and post-sale environments. Key Responsibilities * Escalation Management : Lead or support 3rd-level (3LS)/Sales ... Collaboration: Work closely with quality, and engineering teams to help with escalation processes, and issue ownerships. * Field Support Coordination: Evaluate… more