- M. C. Dean (San Jose, CA)
- …systems designs and equipment in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Managing daily operations with the project sustainment and support team working on 24/7 call rotation and preventative… more
- ServiceNow, Inc. (Santa Clara, CA)
- …Clara, CA ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager ** to manage customer accounts requiring an enhanced level ... of interaction and personalized service during account level escalation . The Account Escalation Manager ...services. Note: THIS IS NOT A SALES OR SALES SUPPORT ROLE **What you get to do in this… more
- Google (San Bruno, CA)
- …4 years of experience working with incident response management, risk mitigation, customer support and social media communications. + 4 years of experience in ... escalation management, executive communications, and making time-critical decisions with...lead initiatives with various stakeholders. As a Social Communications Manager for YouTube's Incident Management Office (IMO), lead training… more
- GitHub (CA)
- … team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build ... and deploy solutions to simplify the Customer Support Troubleshooting process and help our Engineering and Product Teams remove the root causes of Customer … more
- PNC (San Diego, CA)
- …and have an opportunity to contribute to the company's success. As a Sales Support Manager within PNC's Treasury Management Sales organization, you will be based ... remotely, at manager 's discretion. Additional Details: * As a Sales Support Manager within PNC's Treasury Management organization, will be responsible for… more
- Ford Motor Company (Long Beach, CA)
- …world. We are looking for a customer-centric, technical, and hands-on **Mobile Application Support Manager ** . The **Mobile Application Support Manager ... best practices, troubleshooting guides, and training materials for the support team. + **Issue Escalation ** : Act...materials for the support team. + **Issue Escalation ** : Act as the primary representative for FordPass/LincolnWay… more
- Brink's (Sacramento, CA)
- …and advancement opportunities for its employees. We have a challenging opportunity for a Product Support Manager - CIT. Job Summary: The Product Support ... Manager - CIT is responsible for support and coordination of the product line. This position.... Serve as a product consultant and point of escalation for Product Line support issues .… more
- CompuCom (Sacramento, CA)
- …an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The Technical Support Manager will ... performance of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved...and company internal policies compliance of all employees under manager jurisdiction. + Act as the SPOC for the… more
- ManageCasa Inc. (San Francisco, CA)
- …their businesses efficiently. Position Summary We are seeking a proactive and customer-focused SaaS Support Manager to lead and manage our support team, ... passion for customer satisfaction, strong leadership skills, and experience managing a support team in a SaaS environment. Key Responsibilities Customer Support … more
- Insight Global (Benicia, CA)
- Job Description Insight Global is seeking to hire an Applications Support Manager for one of the largest wholesale distribution companies in the United States. ... be an integral member of the IT team providing support to the existing ERP system (Apprise) in addition...- Troubleshoot application and reporting issues with documentation for escalation . - Document and summarize interactions with end users… more