- Leidos (Chantilly, VA)
- …of capabilities for the Sponsor's mission. Primary Responsibilities: + Develops and maintains Technical Roadmaps to support customer Mission Requirements + ... Develops and communicates technical strategies in support of customer Mission Requirements + Identifies and communicates Innovations and new concepts to… more
- General Dynamics Information Technology (Chantilly, VA)
- …years of related experience in helpdesk support and or networking * Required Technical Skills: Customer service and/or support experience working in a ... Service Desk Technician joining our team to improve overall customer satisfaction. **HOW A SERVICE DESK TECHNICIAN WILL MAKE...SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT** + Provides technical support and troubleshooting to network, desktop,… more
- Emerson (Richmond, VA)
- …+ Create and maintain custom rules to detect anomalies, trends, and opportunities in customer data. + ** Technical Support & Case Management** + Investigate ... helping customers maximize the value of OptimalPlus GO. Your technical expertise and customer -centric approach will ensure... issues reported by customers. + Deliver timely, effective support to ensure high levels of customer … more
- CoStar Realty Information, Inc. (Richmond, VA)
- …balancing of multiple priorities, and the ability to communicate effectively with both technical and customer support teams. The Billing Operations ... with a variety of CoStar departments including Finance, Sales, Financial Customer Service, Accounts Receivable, and Cash Applications. **Responsibilities:** + Become… more
- Cummins Inc. (Manassas, VA)
- **DESCRIPTION** Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the ... to restore to pre-failure condition. Service Documentation - Creates and verifies customer , equipment and technical information; captures specific data using… more
- Amazon (Chantilly, VA)
- …systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the ... you like to be a part of Earth's most customer -centric company? You would work with teams of front-line...You would work with teams of front-line responders who support the operations of some of the world's most… more
- IBM (Richmond, VA)
- …Experience: . Prior success in a customer -facing role such as customer success, consulting, pre-sales, technical account management, or equivalent functions ... in running large, complex projects or programs . Ability to lead technical /in-depth conversations . Handled difficult customer situations and escalations .… more
- Leidos (Chantilly, VA)
- …clearance is required. + High school diploma or equivalent. + 1-3 years of experience in customer service, technical support , or product support roles. + ... service forms. + Proficient with standard office software (eg, Microsoft Office) and customer support platforms or ticketing systems. + Ability to follow service… more
- Palo Alto Networks (Reston, VA)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more