- IBM (New York, NY)
- **Introduction** A Customer Success (CS) Technical Specialist in IBM means a career where you're helping clients fully realize the value of IBM products, whilst ... Z Data Engineering and/or Z IT Operations Management in customer success technical sales. Preferring to 'show'...willing to help and be helped - as you support pilots that compel clients to invest in IBM's… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... ASM Research provides services in support of the Military OneSource Program for military...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
- Amazon (New York, NY)
- …adoption and implementation best practices A day in the life * Reviewing customer requirements and technical challenges, focusing on opportunities to implement ... architectures that can transform business outcomes * Conduct customer business and technical enablement meetings to...help other SAs understand how to integrate AWS AI agent solutions into customer architectures About the… more
- Amazon (New York, NY)
- …Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent ... for measuring agent effectiveness, safety, and business impact - Set technical standards and guide implementation of best practices across the organization … more
- Under Armour, Inc. (Albany, NY)
- …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (New York, NY)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... Monitors customer interactions and reviews and analyzes customer...business so that reviews of calls are accurate for technical content and employees are provided with the correct… more
- Deloitte (New York, NY)
- …of the other designations: + Licensed Attorney (or foreign equivalent) + Enrolled Agent + Project Management (PMP) + Other Technical Certifications: + Microsoft ... Product Support Manager - Global Employer Services Technology Center...you thrive in a fast-paced environment where innovation and customer satisfaction are paramount? If so, we have an… more
- Hubbell Power Systems (Westbury, NY)
- …development ideas and specifications + Works closely with Product Management, Business Development, Technical Support and sales team to gather product Voice of ... agents/distributors + Supervises agents/distributors within assigned territory + Keep Sales, Customer Technical Service teams, and other Hubbell personnel… more
- PSEG Long Island (Bethpage, NY)
- …Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location ... roadmaps and building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business and application… more