- Oracle (Albany, NY)
- … satisfaction** . + Serve as a primary point of contact for customer inquiries, both technical and non- technical , providing expert troubleshooting, ... **Job Description** **Senior Support Engineer 1** **- Oracle Exadata Cloud Services**...the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools.… more
- University of Rochester (Brighton, NY)
- …staff and brings forward any performance issues or concerns. Assists with reporting on agent and team metrics. May provide on-call support . Provides second level ... Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United...support areas in the University. + Resolves high-level technical problems for customers across IT areas that are… more
- PSEG Long Island (Bethpage, NY)
- …to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the ... offer flexible work options depending on the role. In support of this model, roles have been categorized into...building programs for workplace service delivery while also providing technical leadership to align workplace services to meet business… more
- Hubbell Power Systems (Westbury, NY)
- …development ideas and specifications + Works closely with Product Management, Business Development, Technical Support and sales team to gather product Voice of ... agents/distributors + Supervises agents/distributors within assigned territory + Keep Sales, Customer Technical Service teams, and other Hubbell personnel… more
- MTA (New York, NY)
- …orally and in writing, to interact with team members, customers, management, and support personnel ( technical and non- technical ). + Expert in establishing ... combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary: MTA IT-Agile COE is comprised of… more
- Oracle (Albany, NY)
- …or advanced technical degree. **Success Metrics:** + Growth in AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, ... to define and execute the strategy for the AI Agent and Agentic apps within the customer ...product roadmap for AI Agents, prioritizing initiatives based on customer value, technical feasibility, and business impact.… more
- Google (New York, NY)
- …for our support platforms. You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions ... a technical expert with an understanding of customer support needs, directly impacting how users...known contact drivers. + Build and enhance capabilities in support agent tools like Cases2, implement backend… more
- Rubrik (Albany, NY)
- …product requirements. **Key Responsibilities** + Partner closely with Sales Engineering teams to support customer POCs, pilots, and technical evaluations of ... security standards + Conduct hands-on validation of features in lab and customer environments + Support Sales Engineering organization by validating field-facing… more
- CVS Health (Albany, NY)
- …+ Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self-service, and operational analytics. + Build ... AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self-service. + Stay current with… more
- Coinbase (Albany, NY)
- …excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and ... You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing)...Communicate the vision and progress for customer support experiences across the company to technical … more
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