- Coinbase (Albany, NY)
- …of microservices architecture. * Ability to write high-quality, well-tested code that meets customer needs. * Strong technical skills in system design, coding, ... This role requires a unique blend of strategic thinking, hands-on technical ability, and exceptional cross-functional collaboration. *What You'll Do:* * *Lead… more
- Amazon (New York, NY)
- …chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, ... go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the… more
- Amazon (New York, NY)
- …and Brand (SPB) advertisers. The leader will invent and build the SPB- Agent , a GenAI platform which will transform retail-media advertising for SPB advertisers, ... from emerging brands to global brands selling on Amazon. SPB- Agent will serve as an intelligent advisor integrated directly into Amazon Ad Console and Selling… more
- Oracle (Albany, NY)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... business stakeholders to understand their functional requirements and translate them into technical specifications. + You are passionate about customer service,… more
- Oracle (Albany, NY)
- …dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable ... product concepts. Define success criteria, coordinate exploration of feasibility with technical teams, and prioritize solutions aligned to clinical and business… more
- Public Consulting Group (Albany, NY)
- …Experience:** + Associate's or Bachelor's Degree or equivalent experience in a related field ( technical support ) + 3+ years of related work experience in a SaaS ... more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests...support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and… more
- Amazon (New York, NY)
- …will create the greatest value for their businesses, define paths to navigate technical or business challenges, develop and optimize models to power their solutions, ... new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Applied Scientists capable of using GenAI and… more
- Meta (New York, NY)
- **Summary:** Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play a pivotal role in transforming the new- ... Operations teams, and leadership to design experiences that meet or exceed customer expectations and drive measurable business impact. Your expertise in technical… more
- Impact Fire (NY)
- …build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing ... your journey, our apprenticeship programs will give you the support and knowledge you need to go further in...and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we… more
- Capital One (Albany, NY)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at… more
Recent Jobs
-
Customer Experience Product Manager, LEO Enterprise Customer Support
- Amazon (Bellevue, WA)
-
Medical Director, Clinical Research
- Sumitomo Pharma (Trenton, NJ)