- JPMorgan Chase (New York, NY)
- …and powered by natural language technologies to enhance the overall customer and employee experience. **Job Responsibilities** + Develop and execute design/research ... conversational design into the product development process, ensuring seamless, customer -centric, and employee-centric solutions. + Analyze market trends and leverage… more
- Humana (Albany, NY)
- …+ Design, development, and deployment of AI-powered solutions to automate agent workflows, enhance customer engagement, and improve operational efficiency. ... with security, performance, and regulatory standards for sensitive workloads. + Provide technical guidance and support to contract engineers on AI projects,… more
- Oracle (Albany, NY)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... business stakeholders to understand their functional requirements and translate them into technical specifications. + You are passionate about customer service,… more
- Google (New York, NY)
- …Bachelor's degree or equivalent practical experience. + 5 years of experience in a technical project management or a customer -facing role. + 3 years of ... operational pilots in a high-volume environment. + Experience in support quality assurance frameworks and collaborating with vendor management...a mission we are increasingly scaling through our AI agent and to allow our creators voices to help… more
- Oracle (Albany, NY)
- …dependencies across AI agents and knowledge platform projects, translating complex technical opportunities into actionable roadmaps. Your work will directly enable ... product concepts. Define success criteria, coordinate exploration of feasibility with technical teams, and prioritize solutions aligned to clinical and business… more
- Amazon (New York, NY)
- …will create the greatest value for their businesses, define paths to navigate technical or business challenges, develop and optimize models to power their solutions, ... new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We're looking for Applied Scientists capable of using GenAI and… more
- Meta (New York, NY)
- **Summary:** Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play a pivotal role in transforming the new- ... Operations teams, and leadership to design experiences that meet or exceed customer expectations and drive measurable business impact. Your expertise in technical… more
- Amazon (New York, NY)
- …advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to ... latency systems, and AI technologies to create better sponsored customer experiences off the store. This role will have...and drive results at scale. You are a deeply technical leader who operates with a GenAI first approach… more
- MTA (New York, NY)
- …combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective: The Program Delivery and ... enable and enhance the People team's capabilities to effectively support the organization's overall strategic objectives. The Senior Manager,...and manage resistance to change + Be the change agent to implement industry best, state of the art… more
- Capital One (New York, NY)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save… more