• Senior Technical Support Engineer,…

    Palo Alto Networks (Reston, VA)
    …across diverse cross-functional teams with open communication + Previous experience in a customer -facing technical support role ( Support Engineer) - ... all win with precision. **Your Career** As a Senior Technical Support Engineer, you will engage directly...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
    Palo Alto Networks (07/16/25)
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  • Remote -Technology Technical Support…

    Teleperformance USA (VA)
    …SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Technical Support Representative, you will be responsible for finding innovative ways to ... **Category :** ** Customer Service/ Support ** **About TP** **TP is...Client specific high speed internet services delivering an exceptional customer experience** + **Resolve technical problems, within… more
    Teleperformance USA (07/23/25)
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  • Data Technical Lead

    Steampunk (Mclean, VA)
    …must have skill sets - broad understanding of data exploitation lifecycle and capabilities, technical leadership in the data field + Support an Agile software ... **Overview** We are looking for seasoned **Data Technical Lead** to work with our team and...needs to be a technologist with excellent communication and customer service skills and a passion for data and… more
    Steampunk (06/27/25)
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  • ServiceNow - Principal Technical Consultant…

    Veracity Consulting Group (Glen Allen, VA)
    …for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will contribute as a senior leader of the project ... delivery and solution delivery team including: + Support implementation workshops to gather business/ technical agile...of ServiceNow solutions for HR and/or CSM + Ensuring technical deliverables to Customer Delivery and customers… more
    Veracity Consulting Group (07/12/25)
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  • Technical Project Manager

    Steampunk (Mclean, VA)
    …part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? Steampunk ... is seeking a ** Technical ** **Project Manager** who is creative and is a...cycle of solution development and delivery, providingAgile Project Management support and Scrum Master support for Agile… more
    Steampunk (05/28/25)
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  • Customer Service Quality Assurance…

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... ASM Research provides services in support of the Military OneSource Program for military...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
    ASM Research, An Accenture Federal Services Company (06/06/25)
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  • Work From Home - Principal Associate, Process…

    Capital One (Richmond, VA)
    …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... ensure feature designs are developed working backward from phone agent and customer needs + Play a...Ability to contribute actively in a team environment and support team goals + Considerate and encouraging of unique… more
    Capital One (07/12/25)
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  • Salesforce Technical Lead

    Steampunk (Mclean, VA)
    …must have skill sets - broad understanding of data exploitation lifecycle and capabilities, technical leadership in the data field + Support an Agile software ... to align the organization and its data assets in support of the mission, and ultimately to realize mission...and DevSecOps. **Contributions** We are looking for a seasoned ** Technical Lead** to work with our team and our… more
    Steampunk (07/07/25)
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  • Principal Applied Scientist, Agentic AI…

    Amazon (Arlington, VA)
    …Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent ... for measuring agent effectiveness, safety, and business impact - Set technical standards and guide implementation of best practices across the organization … more
    Amazon (06/25/25)
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  • Customer Service Systems Ops Analyst

    Under Armour, Inc. (Richmond, VA)
    …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
    Under Armour, Inc. (07/09/25)
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