- Pearson (Richmond, VA)
- …reviews as defined by Leadership + Work collaboratively as a member of the Technical Enablement Support team, with schools and other corporate departments such ... **Job Description:** Working remotely from a home office, the Customer Service Analyst serves as part of a team...providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School and… more
- Under Armour, Inc. (Richmond, VA)
- …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (Arlington, VA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... Monitors customer interactions and reviews and analyzes customer...business so that reviews of calls are accurate for technical content and employees are provided with the correct… more
- Capital One (Richmond, VA)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... Commercial Client Operations (CCO) is looking for candidates to support the growing Commercial Loan Operations Closing Team. The...and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on… more
- Anywhere Real Estate (Virginia Beach, VA)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical - ability to ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...skillful hands. **This position is 100% remote and will support various markets. The ideal candidate will be able… more
- Capital One (Richmond, VA)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... by business and strategy partners in developing strategic capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in… more
- Amazon (Arlington, VA)
- …and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical...upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS… more
- Capital One (Richmond, VA)
- …used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please ... of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences. You will regularly integrate and… more
- SAIC (Virginia Beach, VA)
- …efforts and initiatives involving our tactical networks. Person will help fleet and government customer in high tempo situations to support and resolve issues in ... **Description** SAIC is seeking a **Principal Systems Engineer** to support the Tactical Networks (TACNET) Capabilities Based in Service Engineering Agent … more